1St Line Helpdesk Administrator job in Guildford at Jenrick Commercial
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1st Line Helpdesk Administrator

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Company: Jenrick Commercial

Location: Guildford, Surrey

Date Posted: Feb 02, 2012

Your main responsibilities will include: *Responding to and recording customer calls (Requests, Faults and Enquiries) *Providing regular updates to customers and updating calls *Escalating customer calls to members of the team which haven't been resolved *Administering customer accounts (creation, disabling, unlocking " resetting passwords) *Running and distributing reports using Microsoft Excel and other systems.
You will provide Administrative support to the Information Services team with a heavy emphasis on customer service...View full job description
From CV Library - 02 Feb 2012
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