1st Line Support Analyst job in Musselburgh at Your JobsPortals

1st Line Support Analyst

Company: Your JobsPortals

Location: Edinburgh UK

Date Posted:Apr 03, 2017

1st Line Support Analyst - ITIL, Active Directory, Blackberry, Mitel - Edinburgh - Up to £120 per day The Company Spring Technology's client is a public sector body in Edinburgh that is currently recruiting for a 1st Line Support Analyst to join the team for an initial 3 month contract. The Role: 1st Line Support Analyst As an established 1st Line Support Analyst, you will be responsible for providing IT support to staff and customers across a variety of platforms. Responsibilities include: *Providing 1st line end user support on hardware and software issues to various staff and customer groups throughout the client's facilities *Supporting 1st and 2nd line teams to resolve issues from the service desk *Ensuring that incidents are resolved in line with agreed SLA's *Maintaining an incident log of outstanding and completed queries Essential Experience: *Previous experience in a 1st line support role or similar *A hard work ethic and customer focused approach * Demonstrable knowledge of systems and platforms including Active Directory, Microsoft Office, Blackberry mobile platforms and Mitel *Strong problem solving abilities and excellent communication skills Benefits *Potential extension available *Close to public transport links Any 1st Line Support Analysts that are interested in the role are encouraged to make an application with an up to date CV and details on desired daily rate. Successful candidates shall be subject to Disclosure Scotland checks. Please note that the deadline for applications is Monday the 27th of March, 2017 at 9am. Any applications received after this time cannot be considered. Spring Technology is acting as an Employment Business in relation to this vacancy. Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds. View full job description
JobCentre Plus 2 years ago
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