1st Line Support Helpdesk Service Desk Analyst Support job in Musselburgh at Workcircle

1st Line Support, Helpdesk, Service Desk Analyst, Support

Company: Workcircle

Location: Edinburgh UK

Date Posted:Oct 22, 2015

My client a leading IT solutions provider are seeking to recruit a 1st line Support Analyst who wants to move quickly up to 2nd Line. Key responsibilities: 1.Progressing end user incidents referred from the Service Desk using approved tools and in compliance with the incident process. 2.Telephone contact with end users. 3.Investigating and diagnosing issues. 4.Applying known fixes. 5.Resolving or transferring incidents to the appropriate support teams. 6.Applying timely and accurate updates to assigned Incidents. 7.Tracking SLAs. 8.Identifying incident trends and potential service improvements and communicating them via the appropriate channels You will have skills and experience with Active Directory, Exchange, Windows Server 2008, 2012 and working hours will be Monday to Friday 08:30 to 17:00. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets ...[Click 'apply' for more information] View full job description
JobCentre Plus 3 years ago
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1st Line Support Helpdesk Service Desk Analyst Support jobs in Musselburgh

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