2nd Line Engineer job in Maidstone at Monster UK

2nd Line Engineer

Company: Monster UK

Location: Maidstone, Kent UK

Date Posted:Apr 06, 2017

GForces is one of Europe’s largest specialist automotive digital agencies. We’re also a leading supplier of internet software and services. We work directly with vehicle manufacturers, over half of the UK’s top 200 automotive retailers, independent dealers, European operations and the Middle East’s largest distributors.GForces are currently seeking a Second Line Engineer to join the Client Services Department.The role:You will be joining the Second Line Support team who are responsible for working on configuration of GForces Products, liaising with third parties and customer issues. You will get to work with experienced and hardworking individuals within an exciting environment, whilst you configure, support and rectify issues onto live websites across the entire range of GForces software. Our industry is extremely fast paced and no two days are the same. You will need to become an indispensable part of a large team, working together to support, advise and guide our ever-increasing client-base on their digital journey.You will be ensuring performance targets are met whilst working directly with the support team leaders in order to improve the quality of support provision and coverage across the board. You will also be responsible for delivering on all KPIs set to you by the Client Services Management team.You must be flexible to work a ‘2 shift’ shift pattern, which could be either 7.30am-3.30pm or 10.30am-7.30pm, Monday to Friday. Occasional weekend cover on Saturdays will also be required.To be successful:·         Outstanding communication skills, along with confidence to communicate to all levels of the     business.·         Able to look at the bigger picture and provide alternatives solutions to any potential problems.·         Impeccable organisation and administration skills.·         Ability to multi-task and performed varied activities as to the needs of the department·         Ability to think calmly and clearly when facing time-critical issues·         Ability to approach complex systems in a logical, methodical manner·         Ability to prioritise and work within tight deadlines.·         Ambition to learn, improve and exceed daily within your role.·         A basic understanding of FTP and API file transfers (however, not essential)·         Previous second line support experience is desirable.·         Good IT Skills, particularly Microsoft Excel.What’s in it for you?You will have the opportunity to be a part of a fast growing and highly successful organisation.Benefits include: Group pension plan, health care package, discounted gym membership, free onsite parking, plus much more.If you feel that you have the skills that we are looking for then please apply now with your CV and covering letter:  ACT Talent are recruitment partners, working exclusively on behalf of GForces. All applications received directly to GForces, will be re-directed back to ACT Talent for consideration. View full job description
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