2nd Line IT Support Analyst job in Musselburgh at Jobg8 Limited

2nd Line IT Support Analyst

Company: Jobg8 Limited

Location: Edinburgh UK

Date Posted:Dec 18, 2014

2nd Line IT Support Analyst Founded in 1861, Royal London is the largest mutual life and pensions company in the UK with Group funds under management of £73.5 billion. Group businesses serve around 5.5 million customers and employ 3,160 people. (Figures quoted are as at 30 September 2013.)We offer a range of pensions, protection and investment products, which are distributed principally through intermediaries. Our vision is to become the UK's leading customer-owned financial services organisation. The specialist businesses that make up the Royal London Group are clearly positioned within their markets and our goal is to provide innovative solutions that match the needs of distribution partners and customers. An exciting and challenging opportunity has arisen for a 2nd Line IT Support Analyst to join our IT Team Infrastrructure Support Team. Reporting to the IT Infrastructure Team Manager and operating within an IT Shared Services model you will be responsible for providing technical administration support for all Hardware and Software across the group. Working within a fast paced busy support environment this position will suit someone who has gained a good grounding within 1st line support and is now keen to progress and develop their technical knowledge and experience and move into a 2nd line role. Key Responsibilities: Ensure systems are managed to the satisfaction of the business, managing incidents and service requests within SLA, reviewing breached calls and providing support out of hours Ensure hardware and software is kept within supported levels Fully document systems including DR procedures, recovery procedures, build procedures, call out logs, decision logs, maintenance procedures and fix knowledge base Support the strategy and follow industry best practice, where ever possible Identify opportunities for improvement in services and create appropriate utilities to manage the environment Support managed Disaster Recovery tests and develop or maintain procedures to ensure that systems can be recovered in the event of a disaster Work with the Project Manager to agree timescales for deliverables and manage the change process Key Skills & Experience: Previous experience working in an IT Support role, providing 1st or 2nd line support Good working knowledge of all Microsoft technologies, including Active Directory/Exchange Good working knowledge of End user computing Good working knowledge of Networking (WAN/LAN/Security/WiFi) Good understanding of VMware & VMware View Good understanding of monitoring capacity and performance Good understanding of the automation of systems and process Industry knowledge and awareness of the direction of new technologies Desire to learn new techologies and develop skills and experience Knowledge of administering Enterprise level Back Office systems Experience of backup and recovery tools and procedures If you believe you have the necessary skills and experience to join Royal London, please send your CV and a covering letter/e-mail to (see below) in the first instance. View full job description
JobCentre Plus 4 years ago
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