2nd Line Service Desk Analyst Fixed Term Contract job in Bristol at Monster UK

2nd Line Service Desk Analyst - Fixed Term Contract

Company: Monster UK

Location: Bristol UK

Date Posted:May 10, 2017

2nd Line Service Desk Analyst - Fixed Term Contract - BristolWe have an opportunity for an experienced 2nd Line Support specialist to join our International Client in their Service Desk team on a fixed term contract basis until beginning of Jan 2018.The successful Service Desk Analyst will provide 2nd line support through taking calls and handling the resulting incidents through resolution and coordinating fixes. You will be responsible for the provisioning of physical and virtual Windows PS, Tablets and Smartphones including drivers, patching, imaging and building. Additionally, you will be responsible for maintaining the Audio-Visual meeting room technology including TV Sets, Video Conferencing Units, Projectors etc.Responsibilities will involve but are not limited to:- Resolving 2nd line Service Desk tickets- Updating customers on their active tickets- Maintain ownership of incidents and calls throughout their lifecycle- Work on the problem management process- Ensure high level of service availability for the AV provision in meeting rooms- Provide 1st line support when workloads are high- Assisting with any project work (currently includes O365/ Windows 10 migration)The successful 2nd Line Service Desk Analyst will have demonstrable experience working in a Service Desk environment performing 2nd line support in a Windows Operating System/ Server environment. You will possess excellent customer service skills (telephone based) with proven technical problem solving, troubleshooting and diagnostic skills. You will have an understanding of ITIL (certified/ ITIL environments) and be comfortable supporting Windows Servers and additional Microsoft technologies (Exchange/ Active Directory/ Office etc.). Additionally, you will have working experience supporting Smartphones/ MDM solutions and Audio Visual technology (TVs, Projectors, Conferencing Units).Please note this is Fixed Term Contract Opportunity offering a salary on a pro rata basis. If you are interested in the position and have the required experience, please apply with a copy of your most up to date CV showcasing the above skills. View full job description
JobCentre Plus 2 years ago
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