AST HelpdeskRegistration Authority Agent job in Glasgow at NHS Jobs

AST Helpdesk/Registration Authority Agent

Company: NHS Jobs

Location: Croydon University Hospital, Croydon UK

Date Posted:Jun 03, 2017

Previous Applicants Need Not Apply Are you an Experienced Registration Authority RA Agent looking for a new challenge or a Service Desk Operator who would like to be part of the RA Team and continue to provide Service Desk Support? If so, we would like you to be part of the Application Support Team at Croydon Health Services NHS Trust CUH. We are looking for an enthusiastic, highly motivated individual to join our team which provides Information, Communication and Technology services across the organisation in delivering expertise and capability, effectively meeting national and local ICT requirements. You will work as part of the RA Team and the Service Desk Team to provide a seamless service to users. You need to have significant experience working within an ICT customer focused environment, have excellent knowledge of Microsoft applications and familiarity of the requirements of ICT support and provision, or be an experienced andadaptable RA Agent. Due to the nature of the role it is essential that you have effective communication skills with the ability to remain calm under pressure and maintain a professional manner and attitude at all times. Part of the role will be focused around the answering of telephone calls and the use of the service desk package so it is essential that the successful candidate has advanced telephony and keyboard skills and an appreciation of the importance of capturing and maintaining accurate and timely information in ‘real time’. You will spend the remainder of your time working to provide an RA Service to the trust. You will work on a rotated basis covering core hours which may include Saturdays. Interviews to be held on the For further details / informal visits contact: Lucy Hallam 0208-401 3000 ext 5022 View full job description
JobCentre Plus 2 years ago
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