Area Facilities Manager South West job in Bristol at Ministry Of Justice

Area Facilities Manager - South West

Company: Ministry of Justice

Location: Bristol UK

Date Posted:May 04, 2018

Her Majesty’s Court and Tribunals Service is an agency of the MoJ and provides the supporting administration for the judiciary across England and Wales.  It delivers services to the public directly in court and tribunal buildings, remotely via business centres and some limited services via the internet. HMCTS has a once in a generation opportunity to transform the entire Courts and Tribunals Service through the HMCTS Reform Programme, enhancing the provision of a world-class justice system, in a manner that provides an improved user experience at reduced cost to the taxpayer. This will contribute to consolidating the UK’s position at the forefront of an increasingly competitive international legal market as well as ensuring access to justice for all. The programme includes modernising the court estate, updating and replacing its technology, speeding up and streamlining working practices, refurbishing buildings to reduce maintenance costs and provide much improved services for service users, especially vulnerable witnesses and victims. Effective staff engagement at a time of such significant change will be critical to success; maintaining a positive and lasting connection between HMCTS management and its staff.An effective courts and tribunals service is fundamental to our democracy, underpinning the rule of law. This is an opportunity to work in a role that will support and enable a major transformation programme, designed not just to give our courts and tribunals a sustainable and affordable future, but improve how we deliver justice. OverviewHMCTS is a continually changing organisation. Good management, communication skills and collaborate working are critical elements in this being successful. As an Area Facilities Manager within HMCTS the jobholder must understand and disseminate the agreed regional objectives and provide clear supervision and focus. HMCTS Senior Management Team expects all managers to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.The key purpose of the role:This role is specific to the HMCTS properties including other Arm’s Length Bodies properties. The Area Facilities Manager is responsible for property and FM related activities across an area (several clusters) including day-to-day management of the Facilities Managers and FM operations. The post holder will be a key day-to-day client-side contact for the service providers through term contract arrangements. The role provides the Single Point of Contact for Cluster Managers, and is responsible for managing HMCTS’s property and FM services across all of HMCTS serviced premises and buildings within a specified area comprising c30 to 40 sites. As an integral member of the HMCTS’ Property Directorate the role will be responsible for operational management, across an HMCTS area, for the services which will include (but are not limited to) repairs, PPM, routine maintenance, catering, cleaning, portering, waste, and security. The post holder will also support the Regional Facilities Managers to ensure that the property and FM services are statutorily compliant through proper inspection and maintenance.Responsible to the Regional Facilities Manager, the post holder will play a key role in the supervision of operational delivery of an HMCTS wide service. They will also be responsible for overseeing service quality in designated areas of responsibility. The role will support the Regional Facilities Manager with the management of day-to-day provision, maintenance and improvement requirements for all property and FM within the area as defined within the HMCTS Estate and Court Reform to meet business requirements to an agreed service level. They will ensure the service quality in designated areas of responsibility. The role will ensure resources are put in place to manage the FM element of property disposals and enabling works under the Estates Reform Programme The role requires an understanding of HMCTS’s business objectives and supports the Regional Facilities Manager in ensuring that the FM strategy and contracts continue to support the requirements of HMCTS.The role holder will ideally have a technical hard or soft service qualification, or a suitable management qualification.They will be able to demonstrate a successful track record in managing people, properties and relationshipsKey interactions will be with:HMCTS Regional colleaguesRegional Facilities ManagersFacilities ManagersContractors and SuppliersAsset ManagersCapital Delivery TeamKey responsibilities:As the HMCTS area representative for Facilities Management, to advise the Regional Facilities Manager and HMCTS Operational staff on day-to-day matters relating to Facilities Management.Overall responsibility for;The day-to-day management of HMCTS PD Facilities Managers and FM services in a specified area, ensuring they are fit for purpose and provide a safe working / visiting environmentEnsuring that any delegated budget management and financial processes and protocols are adhered to.The implementation of a culture of service excellence.Will be responsible for:Supervising the delivery of high quality, safe, effective FM services;Delivering the area FM strategy;Line management and supervision of the Facilities ManagersLiaising with Operational colleagues regarding asset maintenance and improvementSupporting the management of estate initiatives such as rationalisation, and capital and maintenance spend in the areaExternal and Internal relationship managementInternal relations;Support and demonstrate collaborative relationships across the region to make sure that HMCTS Facilities Management is continuously aligned to and supports our vision for the futureBe visible to staff and internal stakeholders and regularly undertake activities to engage and build trust with people involved in priority areasGive clarity and clear explanations on Facilities Management issues, escalating any issues that can’t be dealt with to the Regional Facilities ManagerConfidently engage with internal stakeholders and colleagues at all levelsExternal relations;Take responsibility for the management of the external service providers relating to FM in the area including the Total Facilities Management (TFM) Contract and chairing of any local contractor meetingsUnderstand the services provided by the contractor (at an operational level) to work effectively with contractors to deliver a high quality, safe and effective FM serviceUnderstand and apply the principles of performance monitoring and contractor supervisionBasic understanding of the contract documentation in terms of scope for services, specifications, service level agreements and contract management needsAct as single point of contact for Cluster Managers on asset management, capital maintenance and other property mattersSupervision of properties & their occupationWork in partnership with HMCTS’ contractors and customers to develop and manage contingency planningUnderstanding of the business needs of HMCTS in the area to support effective delivery of FM, asset management and capital maintenance servicesUnderstanding, knowledge and application of FM, FM services and their delivery.Ability to manage a diverse range of users and users demands to provide effective and timely service delivery to our customersSupporting the Regional Facilities Manager by working proactively with them and stakeholders to ensure associated capital maintenance plans that support business delivery within an agreed programme of works, timeframe and budget are successfully delivered.To monitor customer service levels in conjunction with the HMCTS Property and wider HMCTS operation in improving customer service across the HMCTS estate, reporting issues and trends to the Regional Facilities Manager.Team SupervisionSupervise and coach members of own area teamResponsible for the line management of a team of Facilities Managers that will be geographically dispersed and the management of any people issues in the team in line with HMCTS/MoJ HR policiesLead by example, role modelling ethics, integrity, impartiality and the elimination of bias by building diverse teams and promoting a working environment that supports the Civil Service values and codeAccountabilityReporting to the Regional Facilities ManagerResponsible for the direct line management of the Facilities ManagersResponsible for the day-to-day operational supervision of the TFM contractOther dutiesThe post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Travel to site across the Region will be required. View full job description
JobCentre Plus 12 months ago
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