Assistant ER Advisor job in Coventry at Interserve Plc Head Office

Assistant ER Advisor

Company: Interserve plc Head Office

Location: Solihull UK

Date Posted:Apr 05, 2018

Role PurposeTo provide 2nd line policy driven HR advice & guidance to managers and staff on a wide variety of operational employment related issues, ensuring that the service standards and operational performance targets are met. To be an advocate of Interserve Support Services policy and practice in support of the Company’s values.To strive for service excellence and work with HR Operations management team to identify and implement service improvements. Responsibilities Support line managers remotely, with the management of lower risk ER cases - advising, influencing and coaching on how to proceed following best practice and ensuring compliance with employment law. Provide 2nd line query handling, and HR advice in relation to HR policy, practices & proceduresProactively manage case work, escalating issues as needed to the ER Specialist.Case management of registered cases on Salesforce: AWOL, absence management (short and long term) including referrals to Occupational Health, straight forward disciplinary and grievance and performance management. Check ER letters before they are issued.Collate subject access requests for review by ER Specialist.Create and analyse reports on ER Advisory activity to lead to service improvements.Ensure queries and requests from customers are responded to efficiently, accurately and in accordance with the Interserve Support Services policy and agreed service standards. Conduct ER policy reviews and make recommendations for improvement.Be aware of the business continuity plan for the part of the business you work in. Works collaboratively as member of the HR Service Centre function to deliver high quality service to customers: regular communication and information exchange required. Build relationships with the wider HR team and highlight significant trends in their business areas.Ensure all hard and soft copy personnel records are maintained & secure, complying with obligations under the Data Protection Act.Ensure that the HR Service Centre work area is clean, secure and well maintained. What we are looking for Graduate calibre preferable. CIPD qualified desirable, but not essential. Experience of providing ER advice to line managers via best practice HR.Accurate keyboard skills and data entry experience. Strong customer service focus, with excellent written and telephone communication skills. Well organised, with ability to work to tight deadlines and excellent attention to detail. Ability to work well in a team and to work on own initiative. Strong understanding and respect for confidentiality. Proficient IT skills including MS Word and MS Excel. Maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves. Ability to communicate fluently both verbally and in writing. Additional Job Board TextInterserve's vision is to redefine the future for people and places. We are one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. We offer advice, design, construction, equipment, facilities management and front-line public services. Interserve is based in the UK and is listed in the FTSE 250 index. We have gross revenue of £3.6 billion and a workforce of over 80,000 people worldwide. View full job description
JobCentre Plus 1 year ago
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