Assistant General Manager job in Walsall at Interstate Europe Hotels Resorts

Assistant General Manager

Company: Interstate Europe Hotels & Resorts

Location: West Midlands UK

Date Posted:Feb 23, 2018

Location: Ibis Styles Birmingham Centre HotelIbis Styles Birmingham Centre is a short walk from Broad Street, home to the International Convention Centre as well as busy bars and restaurants. The hotel is also located close to many of the city’s major businesses.  We now have the opportunity to recruit a confident Assistant General Manager, to successfully drive and deliver exceptional customer service standards within this successful Ibis Styles branded property.Reporting directly to the General Manager you will take overall responsibility for Hotel’s operational areas e.g. Reception, Night Team, overseeing Housekeeping plus Food and Beverage. As the Assistant General Manager, your key responsibility will be to manage the day to day operation of the hotel, in line with company policy and brand standards. You will assist in maximising all areas of profitability, through increased revenue generation and productivity to ensure the highest levels of customer satisfaction in the hotel. You will be responsible for ensuring all Health and Safety requirements are met for each department and will deputise in the General Manager's absence.You will also be responsible for managing and motivating the hotel team, ensuring that all staff within each department are adequately trained to Days Inn brand standards.Key Task will involve the following:Leading and developing the Front Office/F&B Team to ensure effective delivery of sales and high standards of customer service.Ensure you lead the HR policies and processes within the team.To ensure that all departments are fully staffed in accordance with daily/weekly business levels?Setting up strategies and action plans to ensure that departmental objectives/targets are consistently met. This will include contributing to weekly forecasting of business plus the annual department budget.Ensuring clear and straightforward communication is maintained through the Front of House and all other Operational departments.To be responsible for ensuring that there is a high standard of public relations with all guests, dealing with any complaints or compliments and reporting them to the Senior Management Team.To oversee housekeeping, ensuring all standards are maintained in line with brand standards and Company procedures.To produce daily/weekly reports relating to Front of House & Food & Beverage business levels?All policies and procedures are adhered to in line with Company standards and Financial Audit Results.Great Benefits are aligned to joining the Ibis Styles, which is part of the Interstate’s portfolio, not only do Interstate offer great discounts for Staff, Friends & Family within all their UK hotels, but you also get to experience Accor  benefits World Wide!!!  Interstate also have a very successful Training Academy to support your development and career across all brands, plus so many other great benefits to offer !!!If you can demonstrate the proven skills, have a strong personality along with a great presence and the confidence to make tough decisions we want to hear from you.  View full job description
JobCentre Plus 1 year ago
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