Assistant Retail Manager Wollaton job in Nottingham at Nottinghamshire Hospice

Assistant Retail Manager - Wollaton

Company: Nottinghamshire Hospice

Location: Nottingham UK

Date Posted:Apr 24, 2018

   Nottinghamshire Hospice  JOB DESCRIPTION    SECTION IDENTIFICATION Job Title: Responsible to: Grade / Salary:  Division:Location/Base:    Assistant Retail Manager – Wollaton Assistant Area Retail Manager Band 4 Retail Nottingham   SECTION1 – JOB SUMMARY To support the efficient running of Nottinghamshire Hospice Charity Shops.  To support part time Retail Managers to work towards achieving pre-determined sales and profit targets whilst maintaining a strong presence in the high street to benefit the Charity.  To support shops to maximize the opportunity to turn donations into funds within an empowered culture thus enabling Nottinghamshire Hospice to maintain its free service to patients and their carers. The post holder will work on a flexible basis within the Wollaton shop but may be required to work at other shops locations as the business requires. The post holder will be responsible for the efficient running of the shop in all aspects normally undertaken by the Retail Managers. They will be measured against pre-determined targets and objectives.   SECTION 2 - ORGANISATION CHART/ ACCOUNTABLITY Chief Executive Officer? Area Retail Manager?Retail Manager?Assistant Retail Manager – Wollaton    SECTION 3 - KNOWLEDGE, TRAINING, AND EXPERIENCE REQUIRED Previous retail experience.Managing a team of people.     SECTION 4 - SKILLS REQUIRED Excellent customer service skills.Excellent telephone manner.Literacy and numeracy skills.Candidate must be well organised.Ability to use own initiative in a busy environment.Positive, friendly, professional and helpful disposition.Excellent time management and ability to prioritise own workload and that of others.Microsoft Office skills.Data Protection guidelines.   SECTION 5 – MAIN DUTIES AND RESPONSIBILITIES OF THE POST To meet pre-determined sales, profit and environmental targets.To maximise the income from donations and new products ensuring that all products sold in the shop are compliant with Trading Standards.To liaise with the Human Resources/Volunteer Coordinator and be involved in the recruitment of volunteers.To manage, motivate and train volunteers to ensure the smooth running of the shop.To ensure all financial, cash handling and security procedures are followed and all relevant administration is completed.To process donated stock to agreed standards and timescales to minimise stock loss.To ensure an exceptionally high level of customer care is maintained and be productive in generating donated stock.To manage, motivate and train the Staff/Volunteer team in the shop, encouraging effective communications and helping foster a positive team spirit through regular team meetings and Personal Development Plans.To work with Community Fundraisers to maximize opportunities to raise awareness of the charity and actively promote all Hospice events.To ensure the shop meets Health and Safety and legal regulations that protect all people (shop and public) from harm.To ensure that all documentation is kept up to date in line with Hospice policies and legislation.To ensure the presentations and displays are of a high standard whilst working with other Nottinghamshire Hospice staff to maximise the public face of Nottinghamshire Hospice.To attend regular meetings with a purpose of sharing information with colleagues.To promote the high standards, professionalism and compassionate work of the hospice.To keep up to date with the Nottinghamshire Hospice’s internal communications and share with your shop team to ensure compliance with current requirements.To maximise the income from donations, new products and the Gift Aid Scheme.To ensure all products sold in the shop are compliant with Trading Standards.          SECTION 6–WORKING CONDITIONS Constant interruptions with customer enquiries and telephone calls.Dealing with all levels of staff.Communication within the teams and other agencies as necessary.Requirement to exert some physical effort when dealing with vast quantities of goods.Standing for long periods of time.Exceptionally busy workload.Some shop locations span more than on floor with no lift access.   SECTION 7 - THE PERSON SPECIFICATION EssentialAbility to lead, recruit, train, develop and motivate team to meet business objectives identified through Performance Management.Ability to contribute to meet objectives/targets with a drive to achieve results.Ability to manage a busy workload working in partnership with internal and external colleagues.Ability to maintain an environment that is safe from hazards and complies with Health and Safety legislation and Nottinghamshire Hospice procedures.Ability to maximise space, analyse sales, work within and to budgets whilst maintaining tight financial controls.Ability to communicate Nottinghamshire Hospice’s vision and purpose effectively to staff, volunteers and the public.Ability to plan, analyse and negotiate resolutions with advice when required.Ability to be adaptable and flexible, identifying opportunities and generating new ideas.Willingness to participate in training and updates. DesirableExperience in the retail trade or transferable skills from another industry.Experience of working with volunteers or being a volunteer.Ability to use a computer or the willingness to train in computer skills.Ability to display, merchandising, ordering, selling and maintaining high quality customer services.   SECTION 8 - COMMITMENT TO HEALTH AND SAFETY, CONFIDENTIALITY AND EQUAL OPPORTUNITIES HEALTH AND SAFETY / SECURITY It is the duty of every employee to work in such a way that accidents to themselves and to others are avoided, and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk.  Employees will, therefore, refer any matters of concern through their respective line managers.  Similarly, it is each person’s responsibility to ensure a secure environment and bring any breaches of security to the attention of their managers. INFORMATION GOVERNANCE Nottinghamshire Hospice is required to maintain compliance with the NHS Information Governance Toolkit.  All staff must ensure compliance with the requirements for information management and security.  Should a breach occur all staff are required to report it immediately to their Line Manager and the Data Protection Legislative Controller. INFECTION CONTROL Nottinghamshire Hospice has its own policy for Infection Control.  All staff must keep up to date with the new policies and subsequent implementation in practice. All staff must contact their Line Manager if they are suffering from any form of infection with may put patients and other staff at risk.  NO-SMOKING POLICY From 1st July 2007 the law prescribes that employers can no longer allow employees to smoke in “smoking rooms” and employers can no longer segregate smokers and non-smokers within the building.  The organisation is now enforcing this policy.  The organisation has developed this policy in consultation with its stakeholders to help assist and providing a safe, healthy and comfortable environment for its employees, customers and any other visitors to its premises.   The policy complies with the health bill and applies to staff at all levels.  The Building and Transport Supervisor is responsible for implementing and maintaining the policy on behalf of the Chief Executive. The policy applies to all visitors and patients and will also apply to company vehicles.  Employees who smoke may want to take the opportunity to give up smoking and every support will be given by the employer to support this process.  If you want further help or information on how to stop smoking, you can access information from NHS website  EQUAL OPPORTUNITIES Nottinghamshire Hospice has given its full commitment to the adoption and promotion of the key principles of equal opportunities contained within current legislation and Equal Opportunities Policy. All staff hold personal responsibility for the application of this policy on a day-to-day basis and should not undertake any acts of discriminatory practice during the course of their employment. Similarly all staff have a responsibility to highlight any potentially discriminatory practice to their Line Manager, trade union/professional associations. Copies of the Equal Opportunities Policy are available in the Personnel Policies and Procedures file. PERFORMANCE REVIEWS The Hospice is committed to regular performance appraisal (including setting objectives for review annually) and agreement of personal development plans for all staff to enhance their ability to fulfil the requirements of their post.      SECTION 9 - CONFIDENTIALITY AND FREEDOM OF INFORMATION Information relating to patients records, diagnosis and/or treatment of patients, staff records, or information concerning contracts, tenders and other commercially sensitive matters etc. are considered to be confidential and must not be divulged without prior authority other than in accordance with the provisions of the Policy on raising concerns about Health Care Services as may be amended from time to time.  Breaches of confidentiality will result in disciplinary action, and may result in dismissal.  Managers are also required as a condition of this Contract to represent the views of the Hospice in any dealing they may have with employees, their representatives, the media, general public or other organisations in which he/she may come into contact.  In addition to the above confidentiality requirements you must also comply with all aspects of the law concerned with information handling.  For this purpose, the relevant legislation is the Freedom of Information Act 2000.  This Act places a legal duty on all staff to comply with the rights of the public to access information.  Any altering, destroying or concealing of information held by the Hospice with the intention of preventing the legitimate disclosure of all or part of that information will result in disciplinary action, and may result in dismissal.  SECTION 10 - JOB DESCRIPTION AGREEMENT Completed by: Emily Reece, Advisor   Authorised by: ……………………………………   Date: April 2017 This job description is a guide to the duties you will be expected to perform immediately on your appointment.  It is not an exhaustive list, and such duties may well be altered from time to time to meet changes in the Hospice’s requirements.  Any such changes will be commensurate with the grade of the post and will be discussed with the post holder prior to the changes being made.   Assistant Retail Manager Job Description – April 2017 View full job description
JobCentre Plus 12 months ago
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