Associate Service Analyst job in Nelson at Training 2000

Associate Service Analyst

Company: Training 2000

Location: Nelson UK

Date Posted:Oct 13, 2017

We are looking for dynamic individuals to join our Digital Apprentice Programme. This is an exciting opportunity for you to be part of  an ambitious team that is looking to enhance its Service Management Capabilities. The Business Analyst will join Daisy Partner Services, Service Management team and develop management information systems that can assist with the routine management of contracted services and on-going service improvement.The Service Management team acts as the customer advocate within Daisy Partner Services (one of three business units within Daisy), monitoring and reporting Service Performance on a number of key customer contracts whilst ensuring  we meet contractual obligations. They also manage a continual service improvement process to increase customer satisfaction and service value.  Initially, you will learn the basics of service management, such as stakeholder engagement, SLA performance management and report preparation. You will work alongside and support qualified service managers so, straight away, you will be making an impact on in-life serviced accounts. From there, you’ll learn plenty of specialist skills tailored to your talents and competencies. These could include managing customer SLAs, risk, quality, improvement activities and contractual agreements, or leading your own areas of responsibility. You will be working alongside functions within the business such as; sales, service desk, technical engineering and operational management and you will interface with customers utilizing social media such as Skype or via face to face meetings. You will train to become an integral part of the service management team. The Programme runs for two years and provides you with a mixture of role specific and soft skills training as well as work-based assessments, creating a platform launching your career towards becoming a future leader and to become the best that you can be within Daisy. This will be achieved through your own enthusiasm and dedication to achieve, along with the support of a Mentor / Line Manager who will provide you with all necessary guidance and tools to develop and grow your competencies and knowledge within the role. You will also work closely with our Training Provider who will be on hand to support you with your work based assessments, work based project and your portfolio. At the end of the Programme, you will have achieved a Level 4 Apprenticeship Standard for IS Business Analyst, along with the eligibility to apply for registration on the BCS Register of IT Technicians. View full job description
JobCentre Plus 1 year ago
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