Bank Coordinator Assistant Warwickshire OOH job in Nuneaton at Care UK

Bank Coordinator Assistant - Warwickshire OOH

Company: Care UK

Location: Nuneaton UK

Date Posted:Apr 07, 2018

About the JobDo you believe that everyone makes a difference? Do you have the passion and dedication to deliver excellent customer service? If so, look no further, as this could be the job for you! As a dedicated Coordinator Assistant who enjoys a busy, ever changing work environment we need you to join our growing team at the Warwickshire Out of Hours (OOH) service on a bank basis. The Warwickshire OOH service provides advice, information and treatment for NHS patients who become unwell during the out-of-hours period when their own GP surgery is closed. The OOH service operates throughout a number of locations within Warwickshire, however you will be mainly based in our administration office in Nuneaton. Within this job you'll be responsible for: •Assisting the coordinator with the administration process for patients, including calling patients to arrange appointment times at their nearest Primary Care centre. •Supporting the Coordinators and Call Centre Supervisor in achieving performance levels. •Building and maintaining relationships with the management team, GP’s, community services and other healthcare providers and external suppliers. •Managing shifts appropriately by analysing and identifying pressure points using call volume and staffing levels.About Care UKCare UK was founded in 1982. Today our healthcare services include treatment centres, prison health services, GP practices, NHS walk-in centres, GP out-of-hours and CATS and diagnostic facilities. This means that we provide a greater range of specialist care services than any other organisation in the UK. Care UK is the largest independent provider of urgent care services in England incorporating OOH's, single point of access and referral management. We deliver excellent, high value patient care on behalf of the NHS for over eight million patients across England. We work with the NHS to deliver high quality healthcare services, reducing waiting times and giving the patient a greater level of choice. We also take healthcare services closer to where people live and work – increasing the efficiency and quality of the services we deliver and helping to reduce waiting times. For more information, please visit our website: http://careukhealthcare.comThe RequirementsIn order for you to be considered for the job, as a minimum we are looking for you to: •Have a good standard of education •Have an ability to work effectively under pressure •Be able to type quickly and accurately, with attention to detail •Have excellent communication skills, including an effective telephone manner •Have good organisational and administration skills •Have sound knowledge and understanding of IT and Microsoft Office.Application ProcessOnce you have pressed apply to this job, you will be contacted by one of our recruiters by phone or email. If you have been shortlisted, the recruiter will submit your CV to the hiring manager who will in turn arrange an interview with you if they feel that you are suitable for the job.Additional InformationPlease note that offers of employment are subject to receipt of satisfactory references and a DBS check. Care UK is committed to creating a diverse environment and we are proud to be an equal opportunity employer. We have bank positions available, where you have the flexibility to choose when you work. We are open from 18.30 – 08.00 Monday – Friday and 08.00 – 08.00 (24 hours) over the weekends and Bank Holidays so you will be required to work between these times. We can offer you: •£8.29 – £12.43 per hour depending on shifts worked •Regional/national opportunities •Free online and face-to-face training •Online discounts View full job description
JobCentre Plus 1 year ago
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