Booker Customer Service Supervisor Galashiels job in Galashiels at Booker Group

Booker: Customer Service Supervisor - Galashiels

Company: Booker Group

Location: Galashiels UK

Date Posted:Nov 14, 2017

Job Title: Customer Service Supervisor Reporting to: Branch Manager We have an exciting opportunity for a Customer Service Supervisor to manage Customer Service Assistants. About the role: Ensure that the team comply with legal standards and company procedures at all times. Ensuring that your team are fully trained in cash handling to minimise loses Control debt and recover overdue or failed payments from customers Responsible for accurate and timely payroll records are maintained. You will engage with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction Liaising with other department Supervisors to monitor orders for delivery Managing a team of customer focused individuals throughout reception and checkout areas About you: To be successful in this role your skills and experience will include: Passionate about providing exceptional customer service Flexible, adaptable and enjoys working with, as well as managing a team An excellent communicator and have some experience in supervising or managing a team. Practical experience in the retail trade We offer: Real opportunities for progression across the Booker Group with many of our Replenishment Supervisors moving into Store Management roles. We operate a 5/7 day operation and typically opening times vary between the hours below (dependent upon location.) Monday 07.30 - 16.30Tuesday 07.30 - 16.30 View full job description
JobCentre Plus 11 months ago
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Booker Customer Service Supervisor Galashiels jobs in Galashiels

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