Booker Customer Service Supervisor Oxford job in Oxford at Booker Group

Booker - Customer Service Supervisor - Oxford

Company: Booker Group

Location: Oxford UK

Date Posted:Apr 10, 2018

Job Title: Customer Service Supervisor Reporting to: Branch Manager We have an exciting opportunity for a Customer Service Supervisor to manage Customer Service Assistants. About the role: Ensure that the team comply with legal standards and company procedures at all times. Ensuring that your team are fully trained in cash handling to minimise losses Control debt and recover overdue or failed payments from customers Responsible for accurate and timely payroll records are maintained. You will engage with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction Liaising with other department Supervisors to monitor orders for delivery Managing a team of customer focused individuals throughout reception and checkout areas About you: To be successful in this role your skills and experience will include: Passionate about providing exceptional customer service Flexible, adaptable and enjoys working with, as well as managing a team An excellent communicator and have some experience in supervising or managing a team. Practical experience in the retail trade We offer: Real opportunities for progression across the Booker Group with many of our Supervisors moving into Store Management roles. We operate a 5/7 day operation and typically opening times vary between the hours below (dependent upon location.) Monday-Friday: 06:00 – 20:00 Saturday: 07:00 – 17:00 Sunday: 09:00 – 16:00 About us: Booker Group is the UK’s leading food and drink wholesaler. We comprise of Booker Wholesale, Makro, Booker Direst, Classic Drinks, Ritter-Courivaud, Chef Direct, Booker India and Booker Retail Partners. Together we are privileged to serve over 1.5 million business customers Booker Wholesale: The Company is the UK's largest cash and carry operator with 172 branches nationwide, we offer our business customers branded and own-label product which are sold to a wide and varied customer base that includes independent convenience stores, grocers, retailers, forecourts, off-licences, pubs, restaurants, event caterers, schools and care homes. All key product categories are available including soft drinks, grocery, fresh and frozen food, beers, wines, spirits and non-food items. In the year to March 2015, sales totaling £3.6bn were collected by the customer from the Group’s branches and sales totaling £1.39bn were delivered to the Company’s customer premises. Makro: It operates 29 stores, including one in Belfast. Focusing on catering and small business, Makro offers a wide choice of products to suit their professional needs that are great value for money. How do I improve customer satisfaction? View full job description
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