Business Process Solutions Architect job in London at Chubb Services UK Limted

Business Process Solutions Architect

Company: Chubb Services UK Limted

Location: LondonLondon UK

Date Posted:May 04, 2018

Role Purpose:The Business Process Solutions Architect Role sits within the European Process Solutions Team, a business focussed process team reporting to the Transformation Director. The team is currently based in London. This role is based in London although travel throughout Europe maybe required.The overall purpose of the team is to identify and drive process excellence within the organization. To achieve this process excellence the team will:Evaluate existing operating models and identify inefficiencies and opportunities for innovation and continuous improvement  Prioirtise and manage implementation of target operation model and continuous improvement initiatives and deliver benefits Standardise products and processes across geographies  for simplification and consistency  Identify innovation and continuous improvement ideas, prioirtise and manage implementation, and deliver benefits Lead cross functional process projects  - liasing with stakeholders to understand process and use process improvement techniques to deliver efficiencies Introduce/ analyse process metrics, staffing models, process controls etc. Maximise potential of IT deliveries by acting as link between business and technology Formulate process and training documentation.  Establish culture of process excellence in the organisationResponsibilities:Operating Model re-design and implementation: Understand Chubb organizational objectives to design and deliver Operating Model that is fit for purpose and helps to successfully realise strategic intent Provide support to the Chubb sales and operational teams in identifying areas of innovation that encourage new ways of working and enhance the existing operating modelUsage of business analytics to draw insights from performance data :  Collate data across different Chubb systems Use data analytics to baseline performance , track progress and report benefits to senior stakeholders Analyse data and turn findings into compelling stories that can be incorporate into critical business decisionsRe-engineer process where necessary: Analyse and document the relevant business processes identifying opportunities to streamline activities and reduce duplication of effort Quantify benefits and costs in order to prioritize opportunities Present and discuss opportunities with senior stakeholders Develop an implementation roadmap of the approved initiativesAssist other projects or initiatives when reviewing or re-designing processes, for example:Share pre-existing process documentation Lead and Facilitate process mapping sessions Assist with issues and/or opportunities identification Evangelize best practices and share lessons learnt from existing projects with wider teamCollaborate on the definition and maintenance of the Business Process framework and infrastructure, ensuring synchronization of all process efforts:Act as Business Process subject matter expert Experience in planning and deploying both business and IT initiatives Ensure adoption and execution of the framework and infrastructure Act as link between business and technology, able to offer solutions to business issues and guide in the correct use of technology  Provide regular progress reports to the relevant governance and steering groupsContinually look for opportunities to improve the delivery of both Process Team and reviewed process work, and make proposals as to how those improvements may be realised Propose and participate in the ongoing development of other team members, providing coaching, mentoring and training as appropriate Record and monitor time spent on tasks Document and update current process documentation:Lead Process Discovery workshops with process performers and relay findings to senior members of staff (including gap analysis of requirements vs. current capabilities) Experience modeling business processes using a variety of tools and techniques to defined rules and standards Ensure process documents remain applicable and are kept up to date in the central shared repository Produce and store training/change material in support of the changes implementedExperience & Qualifications Required:Minimum 10 years experience required The successful candidate will have a proven track record in the delivery of business process change initiatives within the last 3 years and will hold or be working towards a recognised Lean and Six Sigma qualification. Demonstrated success in dealing with ambiguity, proven ability to communicate at all levels, including senior executive level, outstanding facilitation, problem resolution, cross-group collaboration and organizational agility skills. Exceptional organization and project management skills. The candidate should have knowledge and understanding of front-to-back operations as well as the full Insurance process life cycle to translate findings into tangible solutions.  Advanced knowledge and experience supporting at least one functional business area: Underwriting, Claims, Operations, Credit Control, Finance or Reinsurance. Bachelor’s degree in Business at a minimum, MBA is a plus. Candidate should be a minimum of Six Sigma Black Belt. Experience of AGILE training is essential English languageJob location: City of LondonSalary: Competitive SalaryDate of posting: 3rd May 2018Closing date: 31st May 2018 View full job description
JobCentre Plus 12 months ago
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