CONTACT CENTRE AGENT job in Wiltshire at Wisewalk Resources Ltd

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CONTACT CENTRE AGENT

Company: Wisewalk Resources Ltd

Location: Wiltshire, South West

Date Posted: Feb 10, 2012

• Make outbound calls as required • Act as operational specialist in relevant product area ( as defined by manager) • Provide product training according to requirements • Produce recommendations based on improving product efficiency and service.
• Customer Service / Satisfaction • Working knowledge of specialist product • Reduction in complaint and Claim levels • Individual development plan • Outbound calling capability • Accuracy and Quality • Provide support to management and business units, as requested, when a business disruption occurs • The above list of main duties and responsibilities is not exhaustive and you may be asked to carry out other adhoc tasks as and when required • Clear communication skills • IT literate • Literate • High level of specific product knowledge • Accuracy and attention to detail • Understanding of the requirements of operating within an FSA Authorised Company • Minimum 5 GCSE’s or equivalent • PC Literate • Great experience in a customer service environment...View full job description
From CV Library10 Feb 2012
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