Call Centre Advisor Northampton job in Corby at Manpower UK

Call Centre Advisor - Northampton

Company: Manpower UK

Location: Northamptonshire UK

Date Posted:Sep 11, 2017

PositionCall Centre AdvisorLocation NorthamptonSalary£11 per hourHours7am - 10pm shifts on Rota including weekendsTraining8am-4pm for 4-6 weeksMy client is looking for Call Centre Advisors to join their team based in Poole. This role will be predominately dealing with general inquiries and complaintsYou will have experience working within a call centre or telephony based role and have excellent customer service skills and may be required to work flexibly across a variety of different activities. Activities include investigation of both customer complex queries and complaints along with Head Office complaints. Essential -Demonstrable knowledge and experience of delivering exceptional customer service -Knowledge of complaint handling procedures ideally from a financial /claims background -Highly developed communication and influencing skills through multi-channels -Confident and resilient telephone manner able to handle challenging conversations -Strong letter writing skills -Proven problem solving and decision making ability -Ability to break down complex issues, assimilate & analyse information and reach a conclusion -Collaborative approach to handling issues -High level of quality awareness and accuracy -Knowledge of Banking Service products and procedures -Computer literate and able to pick up new systems quickly -Excellent team playerWe are looking for people who are able to start work on 2nd October and the interview will be completed this so please apply ASAP with your mist recent CVAlternatively please email me your Cv to Tanya.Finan @ Manpower or call me on 01895 205 458 View full job description
JobCentre Plus 1 year ago
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Call Centre Advisor Northampton jobs in Corby

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