Call Operator Inbound job in Sutton Coldfield at Lanford Drainage

Call Operator Inbound

Company: Lanford Drainage

Location: Sutton Coldfield UK

Date Posted:Apr 30, 2018

Inbound Call OperatorMon-Friday (9:30 – 5:30 / 10:30 – 6:30)General Duties• Answering incoming calls and assisting customers with specific enquiries and job bookings.• Update worksheets with changes and status’s of each customer job.• Provide a high level of personalised customer service at all times.• Liaise with engineers to book follow on jobs for customers.• All other reasonable duties as and when required.Requirements• Excellent communication.• Previous customer service experience, preferably in a control room/contact centre environment.• An ability to deal professionally, calmly and tactfully with customers and maintain strict confidentiality at all times.• Good working knowledge of Microsoft Office applications.• Ability to work on your own initiative in a busy environment.• 2 x excellent referencesTraining is provided by the company for this position View full job description
JobCentre Plus 10 months ago
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Call Operator Inbound jobs in Sutton Coldfield

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