Cash Management Associate High Value job in Northwich at Barclays Corporate

Cash Management Associate- high value

Company: Barclays Corporate

Location: Northwich UK

Date Posted:Apr 20, 2018

Cash Management Associate- high valueAs a Barclays Cash Management Associate- high value you will provide first class service to the banks highest valued and most profitable UK corporate clients. You will be responsible for the handling of technical, complex queries for electronic banking channels and Cash & Cheque channels. You will ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards. About us:Working from our office at Gadbrook Park, Northwich, you will join us at an exciting time as we drive change in the market to become the digital leader and 'go-to' bank. We are investing in our employees now in order to support our international business through a period of significant growth over the next two to three years. You will help our customers get the best that Barclays has to offer, and you'll get the same in return. As a Barclays Cash Management Associate- high value your main responsibilities will include:* Managing distribution of High value client queries from email sources using specialist knowledge to assign responsibility* Developing and maintaining contact with specialists in other areas of the business to support the resolution of client queries * Ensuring all Service Levels are met whilst investigating complex queries from end to end* Ensuring all email documentation is complete, accurate, concise, detailed, and legible and escalated to the correct area for further resolution if required* Providing telephony support in the instance of any incidentsAs a Barclays Cash Management Associate- high value your skills and experience will include:* Proven experience of delivering first class customer service skills* The ability to adapt to change and aproactive focus towards query resolution and ability to analyse the root cause, to prevent future queries* Proven IT, organisation and planning skills* A desire to learn and progress * It is preferred (but not essential) that you also have a basic understanding of Financial services and basic payment processes such as 3 day BACS processing cycleThe Benefits:Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.Our Culture:Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.Diversity:At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.We will consider applications from job share applicants We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process. View full job description
JobCentre Plus 6 months ago
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