Client Account Manager job in Bootle at Atkinson Cleaning

Client Account Manager

Company: Atkinson Cleaning

Location: Bootle UK

Date Posted:Apr 30, 2018

Job Description We are currently looking for an Account Manager to take on overall responsibility for the retention, growth and profitability of our business client accounts.Job Role:To develop and grow a portfolio of client accounts in terms of revenue generation, improved net earnings and profit growth in line with business targets.To identify and target low net earning accounts in order to improve profitability to a level that is acceptable for the business.To ensure that all business within the portfolio has a signed contract, scanned and recorded on the system.To be the primary interface to the customer, responsible for retention growth and margin, contract compliance and pricing negotiations.Working closely with Customer Services to ensure administrative tasks are communicated to the relative support team and resolved.Work with the Operations function to identify creative and innovative solutions which will reduce churn in line with company targets. Gain and maintain a detailed knowledge of our company capabilities, operating procedures and how this fits within the market and customer base to retain and develop business.Liaise regularly with Depot Managers, Regional Managers and Regional Sales Managers to solve customer complaints, issues and changes.AssessedThe Account Manager is measured on customer retention/churn and growth/profitability.The Account Manager improves profitability for the Business through reviews of low net earnings accounts in order to maximise margin.Understanding requirementsSales, Account Management, Retention, Accounts, Customer ServiceIn return we offer a competitive salary. View full job description
JobCentre Plus 11 months ago
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