Collections And Customer Service Advisor job in Norwich at CVWOW Ltd

Collections and Customer Service Advisor

Company: CVWOW Ltd

Location: Norwich UK

Date Posted:May 14, 2018

Collections and Customer Service Advisor Norwich£20,000 - £26,000 dependent on experience + benefitsAre you looking for the next step in your customer service career?Perhaps within the financial services sector?Here's a few reasons why our Collections and Customer Service Advisors love working here…- A great basic salary and eligible for a quarterly profit share scheme- 21 days holiday plus bank holidays increasing each year- 5% company contributed pension- Private healthcare and 'death in service' benefit- Excellent genuine opportunities for career progression- Outstanding training to help you succeed- Company funded qualification - London Institute of Banking's Debt Collection CertificateUK Credit is the second largest guarantor lender in the UK and growing rapidly. We have succeeded in growing without losing what's important - our values and integrity. Our customers are at the heart of everything we do. We recognise and reward our top talent. Our team thrive in an open plan environment, which is fun, friendly, and supportive.The Collections and Customer Service Advisor …As our Collections and Customer Service Advisor, you will be talking to clients and their guarantors on a daily basis via telephone (never face-to-face) and using other methods of correspondence to manage your cases (letter, SMS, email).You will need to gain an understanding of which clients are genuinely struggling to make their repayments and those who are unwilling to do so. You'll need to negotiate and plan an effective programme of repayment that meets the need of the client and the business.This is a full time permanent role working 40 hours per week including one Saturday a month paid at time and a half.If you have customer service or collections experience in a financial services, banking or insurance role then we want to hear from you!Click to apply now for our Collections and Customer Service Advisor!The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website. View full job description
JobCentre Plus 1 year ago
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