Community Shop Manager Edinburgh Forrest job in Musselburgh at Shelter

Community Shop Manager - Edinburgh Forrest

Company: Shelter

Location: Edinburgh UK

Date Posted:Apr 30, 2018

   Job Description  Job Title:Community Shop Manager  Location:Edinburgh - Forrest  Accountable to:Area Manager  Salary:£18,565.75per annum  Hours:35 per week   Leave:30 days holiday per annum plus bank holidays (currently 8 per year).  This is pro-rated for any employees working less than 35 hours per week  Closing date:Sunday 20 May 2018 Interview date:Monday 28 May 2018  About Shelter Shelter helps millions of people every year struggling with bad housing or homelessness – and we campaign to prevent it in the first place. We’re here so that no one has to fight bad housing or homelessness on their own.  Our shops support Shelter’s vital work by raising as much money and awareness as possible in local communities across the country. Your role as a Community Shop Manager is pivotal to engage supporters and inspire the community to fund our work.            Purpose of the JobTo maximise a shop’s financial contribution to support the work of ShelterTo manage a shop that is safe, happy and vibrant supporting and encouraging donations, volunteer participation and customer purchases from the local community.To implement our mandatory safeguards for the safety and security of the shop team, our supporters and the good reputation of ShelterTo implement our required working practices and policies in order to consistently improve our contribution to the work of ShelterKey Tasks & ResponsibilitiesRepresenting Shelter:Be the Representative of Shelter in your local community.Ensure you and your team know what Shelter does and responsibly share that knowledge with customers, volunteers, donors and potential clients as appropriate.Managing Our People:Recruit, inspire and develop a shop team; build relationships, guide and encourage participation.Be a good communicator and demonstrate good organisational skills to make sure that everyone understands the part they play in running the shop efficiently and delegate where appropriate.Managing the Environment:-          Ensure a safe, clean, bright and attractive environment to encourage volunteering, donations and sales.-          Ensure that there is a shop rota with the necessary people and key holders in place so that the shop can trade safely and efficiently during the designated hours.-          Check to make sure any maintenance issues are addressed.-          Actively develop the shop team’s understanding of safeguarding and best practise by using the Shelter Handbook to train and support the teamManaging Customers, Donors and the Product:-          Welcome customers and develop loyal donors maximising Gift Aid.-          Price according to quality, brand and local market conditions to maximise sales and respect the donors’ expectations.-          Ensure goods are displayed attractively allocating space according to sales potential.-          Implement a clear backroom policy, rotate the stock and cull regularly.Managing the Finance:Ensure that Shelter’s financial procedures and security safeguards are followed to protect our people and our finance at all times.Review your shop accounts with the Area Manager as required making suggestions on how to improve sales and reduce costs wherever possible.Monitoring performance:Good performance will result in a shop progressing towards, reaching or exceeding our targets. The target performance for all shops is:-          To continuously increase the financial contribution to Shelter’s work-          To achieve a contribution of 50% of income or better.-          To achieve an income to rent ratio of 5X or better.A shop that is safe, happy and vibrant, supporting and encouraging donations, volunteer participation and customer purchases from the local community, will enable the maximum contribution to our cause.Responsibilities relating to safely running the shop will be monitored against Shelter’s shop audits and interim appraisals. The audit will provide the benchmark for performance review.  This job description cannot cover every issue or task that may arise within the post at various times and the post-holder will be expected to carry out other duties from time to time which are broadly consistent with those in this document. This job description does not form part of the contract of employment.Person Specification Who are we looking for? We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for. Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a “typical day” and that’s because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter’s cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank. You will develop and encourage your own and your team’s interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team’s knowledge of who Shelter are and what we do.  Using your leadership skills you will train, develop and empower an exceptional team of people to run an exceptional shop raising as much money as possible for Shelter’s work. You will need: ?         Experience of managing a team of staff and/or volunteers, including recruitment and development of that team;?         Experience of providing excellent customer/client service, preferably in a face to face role;?         Experience of being enterprising and innovative.It is desirable that you also have:?         The ability to engage and inspire the community to support a cause;?         Knowledge of charity retail and increasing donated sales.How do we describe our Community Shop Managers? If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.  At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter’s cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role. How is this all possible? It’s simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible! V3_30.05.18 View full job description
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