Complaints And Access To Information Coordinator Scale 6 job in Watford at RAYNET RECRUITMENT AGENCY LTD

Complaints and Access to Information Coordinator (scale 6)

Company: RAYNET RECRUITMENT AGENCY LTD

Location: Enfield UK

Date Posted:May 02, 2018

Complaints and Access to Information Coordinator (scale 6) Complaint response coordinator  To provide a customer focused service for Technical Services to achieve agreed standards and targets.  This will involve working in partnership with a wide range of individuals and organisations, both internal and external to the organisation, in order to deliver improving services.  To Co-ordinate Technical Services complaints procedures to act as the main contact within repairs, receiving and responding to customer complaints and member enquiries.  To provide concise and comprehensive responses to complaint and member enquiry correspondence on behalf of Technical Services to oversee and arrange all necessary surveys, specify works & manage such works, in relation to complaints and member enquiry outcomes in line with customer satisfaction and equality policies.  Where appropriate, act as the Council’s representative to the public and external organisations, extending courtesy, co-operation and dignity as appropriate.  To monitor and chase contractors working on behalf of Technical Services ensuring works are undertaken and completed to expected standards, specifically in relation to the resolution of customer complaints, service requests and member enquiry investigations, identifying both internal and contractor organisational learning where appropriate, ensuring positive customer satisfaction feedback outcomes. Previous experience is preferred but not essential.  The role requires 35 hour per week, hours normally 9am to 5pm but flexible hours can be agreed subject to needs of the service and to be agreed by line manager.   Enfield CouncilRate: £16.42 per.hour LTD payrollHours: 35.00Ref: RQ305899Job Type: InterimIRS35 STATUS: Inside IRS 35Skype us at: Raynet Recruitment  View full job description
JobCentre Plus 4 months ago
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Complaints And Access To Information Coordinator Scale 6 jobs in Watford

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