Compliance Administrator job in Sheffield at Wincanton

Compliance Administrator

Company: Wincanton

Location: Doncaster UK

Date Posted:May 09, 2018

Role OverviewA  vacancy has arisen for a Compliance Administrator, to work as part of the Customer Service Centre team and will advise customers and repair agents of all service and MOT requirements within the agreed timescales and ensure legal    compliance is upheld at all times. They will also ensure customer satisfaction is maintained at all times and will have front line contact with CSC customers at all levels.The RoleWorking as part of a team the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service delivery.To ensure that all incoming calls are answered in-line with the SLA criteria and are dealt with appropriately and promptly.To liaise with the Pullman Fleet Services Fleet Administration Department and schedule MOT bookings in accordance with the vehicles service schedule (where possible), therefore minimizing vehicle downtime and replacement vehicle costsMust advise customers and repair agents, with minimum delay, of all service and MOT requirements and booking dates by way of fax or emailTo ensure that Pullman Fleet Services remain compliant to legislation and that they do not breach their customers contract by non compliance in regards to vehicle MOT expiryMust ensure daily reports are run./maintained to enable accurate updates  of all VOR repotsTo speedily obtain and distribute all relevant service documentation and MOT certificatesVerify, control, log, distribute and approve for payment all customer penalty charges and provide driver/customer information required by various police forces for any speeding fines or motoring offences committed by our customer baseEnsure all paperwork has been delivered as per the expected KPI/SLARecharge customers for all costs not covered by contract including ensuring order numbers are obtained from customer before chargeable repairs are authorised (where applicable)Ensure all procedures are adhered to and report all incidents of non complianceTo ensure the accurate maintenance of specific spread sheets as and when determined necessary by the Customer Support Manager i.e. MOT and Services Dedicated Spare Vehicle Usage, Vehicle Mileages  The Person: Some understanding of Road Transport OperationsAbility to analyse and problem solveAbility to multi-taskAbility to work under pressureAbility to work with minimal supervisionCustomer service focusExcellent telephone mannerFlexibility to working hoursHigh level of UK geographical knowledgeTeam playerTyping / keyboard skillsAbout usPullman, part of the Wincanton Group, is the largest independent provider of Commercial Vehicle Maintenance and Fleet Management in the UK with an enviable track record stretching back over 30 years. We have a national network of over 38 HGV/LCV service centres, over 150 mobile service vans and in excess of 600 trained technicians. Offering service excellence, we are trusted by many of the UK’s largest commercial fleet operators to keep their businesses on the move.As well as repairing all makes and variants of commercial vehicles, Pullman is a leading player in transport refrigeration and tail lift servicing. We also have a national customer service centre, which operates 24/7/365 to provide ‘best in class’ fleet management solutions, as well as outstanding roadside assistance services for commercial fleets.Our people are the driving force behind the success of our business and we have a team approach with a real passion for delivering excellence to our customers and innovatively developing our business in partnership with existing and potential customers… we’re one step ahead.By applying you agree to Wincanton’s terms of use, click here to review:   View full job description
JobCentre Plus 11 months ago
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