Contact Centre Operator Order Capture job in Waltham Abbey at Vertifi Limited

Contact Centre Operator (Order Capture)

Company: Vertifi Limited

Location: Waltham Cross UK

Date Posted:May 15, 2018

Contact Centre Operator (Order Capture)Location: Waltham CrossSalary: £22,134, per annumShift Pattern: 5 over 7 Rota to include weekend working (work 1 weekend in 3)9:30am – 18:00pm (37.5 hours per week) About the company:Reynolds Catering is a family business and is the leading supplier of fresh produce and chilled foods throughout the UK. They offer remarkable career opportunities to dynamic and ambitious employees.Reynolds is looking for a dynamic individual to join the Order Capture Day team to support the growth of the business and continue to meet our high standard of customer service.Duties of the Contact Centre Operator (Order Capture):• To answer all calls presented professionally, accurately and consistently providing the customer with an efficient and effective service.• To provide customers with relevant product and service information• To process orders in accordance with Reynolds procedures, policy and values• To respond to all customer enquiries appropriately & professionally and resolve customer complaints where necessary• Be pro-active in consistently achieving personal KPI’s and team targets• Be pro-active in gaining an understanding of Reynolds products, processes & services.• Be proficient in accurately processing customer orders for all customer types• Effectively and consistently  manage order cut off times and bespoke processes for all customer types including National Accounts• Record and update customer database with relevant information• Consistently work to minimise call waiting times for customersRequirements of the Contact Centre Operator:• Previous Customer Service Experience• Excellent listening, questioning and feedback skills• Computer skills including; Lawson software awareness & MS Office suite• Good data entry/keyboard skills• Professional manner and good verbal communication skills• Excellent attention to detail• Good organisational skillsContact Centre Operator (Order Capture) Benefits:• 28 days paid annual leave (increased with length of service up to 33 days)• Permanent Contract• Cash Introductory Scheme• Enrolment in to Pension Scheme• Healthcare Cash Plan• Access to discounts and savings through their Retail Rewards portal• Free onsite parking• Direct access to loans and savings plans with NLCUIf you meet the requirements and feel that this Contact Centre Operator (Order Capture) role is right for you then please apply today! Unfortunately, due to the high number of applications we receive we are only able to respond to successful applicants.Reynolds is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. View full job description
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