Contact Centre Technology Consultant job in Bristol at Monster UK

Contact Centre Technology Consultant

Company: Monster UK

Location: Bristol UK

Date Posted:May 13, 2017

Pact are pleased to be supporting one of its long-standing client's in their search for a Contact Centre Technology Consultant to support a prestigious client portfolio across the UK.The Contact Centre Technology Consultant will be responsible for delivering hosted contact centre solutions and developing multi-channel cloud products into the end client. This is ideal opportunity for someone with a technical background to move into a more customer facing role and develop their consultancy skills.Key ResponsibilitiesSupport and drive the sales cycle from a technical perspectiveCreate and deliver engaging and relevant customer demonstrationsDesign and deliver multi-channel cloud contact centre solutionsDeliver customer training workshopsThe creation of presales material (RFP responses, demo etc.)Knowledge, Skills &Experience RequiredStrong technical background that allows you to integrate and code using API and web based applicationsUnderstand contact centre technologies and their use/applicationAble to demonstrate excellent written and verbal communication skills to a range of individuals and teams at various levels within external organisationsMust be organised and able to take ownership of certain projects and can work with autonomy when neededAble to grasp complex problems and analyse available information to seek resolutionIf you are interested in this opportunity please apply for further information View full job description
JobCentre Plus 2 years ago
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