Coordinator Assistant Coventry OOH job in Coventry at Care UK

Coordinator Assistant - Coventry OOH

Company: Care UK

Location: Coventry UK

Date Posted:Apr 21, 2018

About the JobWithin this role you will assist the coordinator with administration processes for patients and support all requirements of the service in terms of the OOH urgent care service and the helpline during in hours and OOH periods. You will build and maintain relationships with the Management Team, GP’s, Community Services, other healthcare providers and external suppliers. You will be based out of our base in Nuneaton, part of the Coventry OOH service. As part of this job, you will • To support the Co-ordinators and Call Centre Supervisor in achieving performance levels. • Call patients to arrange appointment times at the nearest available PCC • Despatch patient calls within Care UK performance standards. • Manage shifts appropriately by analysing and identifying pressure points using call volume and staffing levels. • All cases should be processed and completed during shift, ensuring a thorough detailed handover for next session. • Ensure that manual calls have been processed and completed in line with policy. • Possess a working knowledge of the fire procedures and the relevant action in the case of activation of the fire alarm or Disaster Recovery • Be fully aware of our Escalation and DR policy and how to implement a manual working process as required. • To participate in duties as designated by the on call supervisor/manager/co-ordinator during peak times. • Ensure courtesy calling is actioned in accordance with our policies. • Keep up to date with new policies and procedures. • Attend all call centre meetings • To attend all mandatory training courses when applicableAbout Care UKCare UK was founded in 1982. Today our healthcare services include treatment centres, prison health services, GP practices, NHS walk-in centres, GP out-of-hours and clinical assessment and diagnostics facilities. This means that we provide a greater range of specialist care services than any other organisation in the UK. Care UK is the largest independent provider of urgent care services in England incorporating OOH's, single point of access and referral management. We deliver excellent, high value patient care on behalf of the NHS for over eight million patients across England. We work with the NHS to deliver high quality healthcare services, reducing waiting times and giving the patient a greater level of choice. We also take healthcare services closer to where people live and work – increasing the efficiency and quality of the services we deliver and helping to reduce waiting times. For more information, please visit our website: http://careukhealthcare.comThe RequirementsEssential: • Able to work under pressure, able to prioritise workload • Be able to liaise between departments • Relevant computer skills and familiarity with word/ email packages • Flexibility approach to ever changing demand. • Mature outlook with Positive and professional attitude. • Good Organisational & administration skills Desirable: • Have a knowledge of local primary care services • Previous administration experience • Working knowledge of fire proceduresApplication ProcessOnce you have pressed apply to this job, you will be contacted by Ben who sits within our recruitment team by phone or email. If you have been shortlisted, the recruiter will submit your CV to the hiring manager who will in turn arrange an interview with you if they feel that you are suitable for the job.Additional InformationIf you would like to talk to our friendly recruiters for further information, or for a full, comprehensive Job Description, please contact Ben Averill Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Care UK is committed to creating a diverse environment and we are proud to be an equal opportunity employer. We can offer full time or part time working up to a maximum of 37.5 hours per week. Ideally we are looking for candidates with the flexibility to work 18:30 – 23.30 Weekdays, 10:00 - 22:00 Saturdays & Bank Holidays and 11:00 - 21:00 on Sundays We can offer you: • An hourly rate ranging between £8.29 - £8.89 • 25 days annual leave + 8 public holidays • Company pension scheme • Regional/national opportunities • Free online and face-to-face training • Cycle to work scheme • Childcare vouchers and online discounts View full job description
JobCentre Plus 10 months ago
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