Coordinator Coventry OOH job in Coventry at Care UK

Coordinator - Coventry OOH

Company: Care UK

Location: Coventry UK

Date Posted:Apr 21, 2018

About the JobWe are looking for a reliable and organised team member to proactively manage our Service as a Coordinator. The Coordinator is the key link and liaison point for all members of staff and is responsible for the management, escalation and reporting of our Service. Our aim is to ensure the smooth running of shifts; we are the link to the In hours management team so our documentation needs to be clear and concise. On site OOH you are the one point of contact everyone will look to for direction of workload and processes, you need to have exceptional communication skills and be used to working within a challenging environment always adopting a professional working manner. As part of this job, you will • Proactively manage call volumes within the triage pool and home visits to ensure, where possible we are meeting our DX Code targets with oversight of the bases. • Ensure when necessary we are implementing streaming to base, triage blitz, moving GP’s and escalation as necessary. Reporting on breaches, providing reasons within the Coord Log. • Oversight of the whole service, providing direction/distribution of workload and support. • Despatch patient calls within Care UK performance standards. • Manage shifts appropriately by analysing and identifying pressure points using call volume and staffing levels. • All cases should be processed and completed during shift, ensuring a thorough detailed handover for next session. • Ensure that manual calls have been processed and completed in line with policy. • Complete the Coordinators log reporting any problems, escalation, concerns or absence/lateness on shift. • Ensure all computer queries or breakdowns are logged and addressed. • To manage and direct the Coordinator assistants to provide adequate support for the shift. • Ensure comfort calling is actioned in accordance with our policies. • Keep up to date with new policies and procedures. • Attend all Co-ordinators meeting • To attend all mandatory training courses when applicableAbout Care UKCare UK was founded in 1982. Today our healthcare services include treatment centres, prison health services, GP practices, NHS walk-in centres, GP out-of-hours and clinical assessment and diagnostics facilities. This means that we provide a greater range of specialist care services than any other organisation in the UK. Care UK is the largest independent provider of urgent care services in England incorporating OOH's, single point of access and referral management. We deliver excellent, high value patient care on behalf of the NHS for over eight million patients across England. We work with the NHS to deliver high quality healthcare services, reducing waiting times and giving the patient a greater level of choice. We also take healthcare services closer to where people live and work – increasing the efficiency and quality of the services we deliver and helping to reduce waiting times. For more information, please visit our website: http://careukhealthcare.comThe RequirementsEssential: • Able to work under pressure, able to prioritise workload • Be able to liaise between departments • Had senior or similar administrative experience • Be proficient in excel, word & outlook • Flexibility approach to ever changing demand. • Mature outlook with Positive and professional attitude. Desirable: • Have a knowledge of local primary care services • Understanding of the OOH national standard targetsApplication ProcessOnce you have pressed apply to this job, you will be contacted by Ben who sits within our recruitment team by phone or email. If you have been shortlisted, the recruiter will submit your CV to the hiring manager who will in turn arrange an interview with you if they feel that you are suitable for the job.Additional InformationIf you would like to talk to our friendly recruiters for further information, or for a full, comprehensive Job Description, please contact Ben Averill Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Care UK is committed to creating a diverse environment and we are proud to be an equal opportunity employer. We can offer full time or part time working up to a maximum of 37 hours per week. Shift times are from Midnight - 8am, with flexibility to work between Monday - Sunday. We can offer you: • £23,000 - £24,000 per annum (pro rata for part-time) • 25 days annual leave + 8 public holidays • Company pension scheme • Regional/national opportunities • Free online and face-to-face training • Cycle to work scheme • Childcare vouchers and online discounts View full job description
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