Credit Operations Advisor job in Glasgow at Scotjobsnet

Credit Operations Advisor

Company: Scotjobsnet

Location: Glasgow UK

Date Posted:Dec 13, 2016

The role and its purposeTo make and record quality decisions on referred or declined applications for new and existing customers.Identify and report fraud to in line with internal policies.Support internal and external customer queries in a timely, consistent and efficient manner and within agreed service level agreements.Perform ad-hoc tasks that contribute to the successful operation of the team.Constantly strive to achieve personal and team goals by maintaining evidence of personal performance and training requirements.What makes this role uniquePart Time - 18 Hours Per WeekYou will make credit decisions using various investigation methods and credit interpretation, in line with departmental/company policy and procedure.Make and record quality decisions on referred applications for new and existing customers.Take calls via our sales channel to investigate applicants looking to appeal a declined decision.Continually looking to maximise the number of connections in order to reduce fraud and financial churn.What does the role involveContribute to the evaluation of new systems and procedures by highlighting deficiencies in assessment criteria. Continually seek improvements and opportunities encouraging best practice.Perform ad-hoc tasks that contribute to the successful operation of the team.Support internal and external customer queries in a timely, consistent and efficient manner and within agreed service level agreements. Constantly strive to achieve personal and team goals by maintaining evidence of personal performance and training requirements. Ensure good communication within the team by attending regular meetings,presentations and training relating to new polices and strategy changes. Process actions from meetings feeding back relevant information.Take responsibility for own self-development so that cross training is maximised within the team and new innovations and approaches can be deployed.This role will be offered on the following basis: one week day evening from 3 till 8pm, a Saturday shift on a rotational basis between 9am - 5:30pm/ 10am - 6:30pm and a Sunday on a rotational basis between 10am - 3:30pm and 1pm - 6:30pm View full job description
JobCentre Plus 2 years ago
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