Customer Care Agent job in Bristol at OCS Group UK Ltd

Customer Care Agent

Company: OCS Group (UK) Ltd

Location: Bristol UK

Date Posted:May 04, 2018

Main elements of the role: To effectively lead on a day to day basis the operation and management of the employees assigned to the shift following operational, quality, legislative and Company guidelines. To ensure customers receive a positive, safe and enhancing experience whilst at Bristol Airport. To operate in a customer facing manner and undertake regular planned tasks as well as reactive services where necessary.Main Duties:To ensure that all duties are focused on the customer and actioned to their satisfactionEnsure that all customers are dealt with politely and efficiently received and assisted. Details of the passenger are to be entered into the allocation system.Ensure maintain professional image at all times and deal calmly and reasonably with any pressurised situationEnsure that at all times every member of the team maintain the highest standards of personal hygiene and appearanceEnsures any accidents or injuries are reported to the NSC including Near Misses.Always reports any faults and is aware of the Health and Safety Policy.Attends refresher training and any other required training.Ensure vehicle checks are completed and recorded prior to usage.Ensure company equipment is taken care of, is safe to use and logged in and out on the equipment log.To escalate any adverse situations arising or developing on a shift to the Duty Manager as appropriate.Report to operational management all information relevant to the provision of the servicePerform any other duties which may be reasonably required by your line manager or the companyEnsures vehicles are clean both inside and outside and clear of rubbish.Acts as a company representative and portrays a positive image of OCS to all passengers and staff.Personal characteristics:Strong communication skills - both written and oralProactive, enthusiastic and positive approach even under pressureHighest regard for service qualityAble to manage time and prioritise work effectively both for area of responsibility and personallyApproachable and friendly demeanourTo meet government and security requirements you will need: * A fully checkable reference history to cover the last five years * The ability to pass a basic Criminal Record Check / Disclosure * The Right to Work in the UK View full job description
JobCentre Plus 12 months ago
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