Customer Communications Senior Partner job in Reading at IGL Recruitment Ltd

Customer Communications Senior Partner

Company: IGL Recruitment Ltd

Location: Reading UK

Date Posted:Jan 10, 2018

Customer Communications Senior Partner £42,000 (Reading)A great opportunity has arisen for a communications professional with a strong track record in a customer focussed role to join a growing team as a Customer Communications Senior Partner. The role will involve leading the development of the communications strategy in relation to their customer offer and engagement. Ensuring customers are well informed on corporate issues and priorities and developing and leading on campaigns to reach a broad range of stakeholders.Role and responsibilities:Lead, develop and implement our customer communications strategy.Develop engaging communications and campaigns that increase customer engagement, retention and enhance their reputation.Develop and implement relevant interactions to enhance communications and relationships across all customer and key stakeholder groups.Develop customer case studies and identify 'good news' stories for use across a variety of media.Develop and support a programme of activity, designed to have impact and influence on key political stakeholders Work cross-functionally to manage customer impacts from projects, campaigns, marketing and events.Work closely to support the media/PR strategy to increase their positive profile with customers and stakeholders.Act as comms lead in a customer incident situation, managing all communications outputs, including media handlingSkills and experience:Previous experience in a similar communications role - a Communications professional with a strong track record in a customer focused role.Experienced in writing communications strategy in relation to customer offer and engagementExperienced in developing and managing detailed communications strategies and campaigns, including creating engaging content across a range of media.Ability to work effectively in partnership with managers, senior colleagues, employees, stakeholders and boardsExcellent writer with the ability to produce clear, concise and well written reports on complex issuesExperience and knowledge of using all forms of media to positively promote a customer centric organisation at regional and national levelExperienced in both reactive and proactive media management.Great at networking within a business, building strong cross-functional partnerships.Able to work independently as well as within a teamMust be a confident and proactive individual - a do'er!Educated to degree level or able to demonstrate relevant experience and working knowledgeA degree of travel is required in this role so a driving licence is essentialIf you would like to be considered for this role, please send your updated CV. Click APPLY today View full job description
JobCentre Plus 1 year ago
Need more jobs?

Submit your CV so employees can contact you directly for more!

Customer Communications Senior Partner jobs in Reading

Job location:

Reading Map of Customer Communications Senior Partner job in Reading at IGL Recruitment Ltd

JobHits is one of the fastest growing job search engines in the UK. Everyday 30,000+ new jobs, find your ideal job from vacancies at major job boards and companies� careers websites in the UK.

© 2013 - JobHits Pty Ltd