Customer Experience Manager HBCU9368 job in Milton Keynes at Homebase

Customer Experience Manager [HBCU9368

Company: Homebase

Location: Milton Keynes UK

Date Posted:Oct 22, 2014

We are looking for passionate Customer Experience Managers to help us change the retail customer experience. We believe our customers should have the best shopping experience possible. Your role is to make sure every customer feels welcome and looked after by all our store colleagues whilst supporting the Store Manager in the day to day running of the store. If you get this right, you will be helping us achieve our core purpose: To help everyone live in a home they love.Wherever our customers call home, Homebase is where people come to love their homes and gardens a little more. Our customers can rely on us to put them at the heart of their unique shopping experience; whether they walk into a store, or shop with us online, from home or on the move. Were proud to be one of the UKs best known and loved retailers and are known for our warm and friendly service; offering iconic brands (Habitat and Laura Ashley) and over 30,000 products and services, our customers will find ideas and inspiration for every room.No matter what the project - small or large- with over 300 stores and a growing online offering we're always local.  What you will do:Create a best in class customer experience and lead by example, encouraging the whole team to take ownership of the customer journeyDrive a great experience for the customer through the delivery of great store standards and serviceMaximise sales through building relationships and getting to know your customersSupport in the recruitment and development of great colleagues, obsessed with the delivery of the Customer Service PledgeCoaching our colleagues to make sure that the customer is at the heart of everything we doYou are:Skilled in developing team and self Passionate about the customers experienceA strong coach, mentor and leader Engaging and lead by exampleWhat you’ll get in returnWe are committed to helping you develop your skills and experience for both now and the future. And our fun and exciting environment will also give you 22 days holiday, save as you earn, childcare vouchers and company pension scheme. View full job description
JobCentre Plus 4 years ago
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Customer Experience Manager HBCU9368 jobs in Milton Keynes

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