Customer Experience Manager job in Bedford at Homebase

Customer Experience Manager

Company: Homebase

Location: Bedford UK

Date Posted:Aug 28, 2014

This is a designate role covering a cluster of stores within the Bedfordshire area. About the roleA passion for great service!We are looking for passionate Customer Experience Managers to help us change the retail customer experience. We believe our customers should have the best shopping experience possible. Your role is to make sure every customer feels welcome and looked after by all our store colleagues whilst supporting the Store Manager in the day to day running of the store. If you get this right, you will be helping us achieve our core purpose: To help everyone live in a home they love.Wherever our customers call home,Homebase is where people come to love their homes and gardens a little more. Our customers can rely on us to put them at the heart of their unique shopping experience; whether they walk into a store, or shop with us online, from home or on the move. We are proud to be one of the UK’s best known and loved retailers and are known for our warm and friendly service; offering iconic brands (Habitat and Laura Ashley) and over 30,000 products and services, our customers will find ideas and inspiration for every room.No matter what the project - small or large- with over 300 stores and a growing online offering we're always local.What you will do:Create a ˜best in class customer experience and lead by example, encouraging the whole team to take ownership of the customer journeyDrive a great experience for the customer through the delivery of great store standards and serviceMaximise sales through building relationships and getting to know your customersSupport in the recruitment and development of great colleagues, obsessed with the delivery of the Customer Service PledgeCoaching our colleagues to make sure that the customer is at the heart of everything we doYou are:Skilled in developing team and self Passionate about the customer’s experienceA strong coach, mentor and leader Engaging and lead by exampleWhat you’ll get in returnWe are committed to helping you develop your skills and experience for both now and the future. And our fun and exciting environment will also give you 24 days holiday, save as you earn, discretionary annual bonus, childcare vouchers and company pension scheme.What we hope you will do nextPlease complete our short application process by clicking apply now.Homebase operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. View full job description
JobCentre Plus 5 years ago
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