Customer Service Account Manager job in Coventry at EON UK

Customer Service Account Manager

Company: E.ON UK

Location: Coventry UK

Date Posted:Mar 24, 2018

We are looking for a Customer Service Account Manager for our Greenwood office based in Coventry.E.ON provides electricity and gas to millions of homes and businesses here in the UK. It’s incredibly complex work. It takes the talents of thousands of people to do what we do. Yet our vision is a simple one. We want to be the trusted energy partner for our customers. We’re doing that by making energy cleaner and simpler to understand. We’re also doing it by being genuinely helpful people and treating our customers fairly.Customer Service Account ManagerCoventryCirca £22,416Bring your energy to our customer service teamE.ON is a global provider of specialised energy solutions. We are also an important trader in global commodities working hard to make the best deals possible for our worldwide business and ultimately our customers.Do you have flair? Are you committed to managing and delivering the highest level of service to customers? Do you have experience in managing corporate customers account? If this describes you, then this role is for you.We’re looking for Customer Service Account Managers who are committed to managing and offering the highest level of service to customers and able to deliver the best service to their own portfolio of around 500 business customers.This role is about managing these customers on an end-to-end basis therefore drawing on your knowledge to answer any questions or queries and building strong, long-lasting professional relationships by offering a bespoke service. As part of that, you’ll need to liaise with both internal and external customers through their preferred communication channel, whether that’s via email, over the phone, at face-to-face meetings or by letter. On a day-to-day level, your role will involve making sure all invoices are accurate and sent out on time, collecting debts in your portfolio (and minimising our exposure to risk), and managing and resolving any issues. By being the trusted energy advisor and really listening to the customers you will understand the root cause of their queries and resolve issues at first point of contact - ensuring we do what we say we are going to do. If you can bring a real flair for looking after customers, our excellent training will cover the specifics in terms of our systems and processes. Do well, and you’ll find there’s huge scope to grow your knowledge and to progress up through the E.ON businessEssentialPrevious experience within a customer service environmentProven ability to handle multi-skilled tasks and prioritise these in a fast moving environmentWell-developed communication skills, written and oralProactive in resolving complex customer or business issuesA proactive and creative approach to problem solvingDesirableGood knowledge of Microsoft packages and the use of Customer Management systems. Additional InformationThe salary advertised is subject to a review effective from 1 April 2017. These negotiations are pending.This role is located at Greenwood House, Coventry.Due to the nature of this role a DBS (Disclosure Barring Service) check maybe required.For more information on reasonable adjustments please .E.ON is committed to equal opportunities and actively promotes diversity, equality and flexibility. View full job description
JobCentre Plus 1 year ago
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