Customer Service Administrator Call Centre Contact Centre job in Slough at UK Recruitment

Customer Service Administrator (Call Centre / Contact Centre)

Company: UK Recruitment

Location: London North UK

Date Posted:Mar 26, 2016

Customer Service Administrator (Call Centre / Contact Centre) Position: Communication Centre Officer Location: Finchley, London Contract: Permanent Hours: Rotational Shift plan between the hours of 8am and 5.30pm Working Pattern: Monday to Friday Salary: £21,000-£23,500 per annum ROLE: This role is within the recently formed Communication Centre and supports a wide range of activities for our client. You will have responsibility for day-to-day pre-defined duties in order to allow departmental personnel to concentrate on providing a range of client / resident specific services and deal with strategic matters. RESPONSIBILITIES: a) In most cases first point of contact with clients and residents dealing with email, telephony, web and portal communication within agreed processes and guidelines. b) Support in raising work and key orders within authority guidelines with PM Department. (Site Visits and from forwarded estimates only ? not reactive unless an emergency). c) Obtain quotations from contractors. Contractor liaison and coordination regarding WO's. d) Liaise with concierges / caretakers in respect of on-site issues. Action Health and Safety reports as directed by PM. e) Forwarding and on occasion dealing with Maintenance Requests from website. DVLA Traces (Abandoned Vehicles). f) Respond to pre-defined enquiries supporting all areas of the business within agreed processes and guidelines. g) Produce standard letters only i.e. Re-charges, DVLA on instruction from PM's. h) Raise invoices for payment keys, Fobs, re-charges. ESSENTIAL SKILLS / EXPERIENCE: a) Previous contact centre / call centre experience. b) Excellent customer service skills. c) Confident user of Microsoft Office packages, including Word, Outlook and Excel, databases, telephony systems and administrative procedures in a customer focused environment. d) Excellent communication skills, both verbal and written. e) Experience of listening and questioning with an ability to manage challenging situations. f) Ability to assist with training and mentoring. DESIRABLE SKILLS / EXPERIENCE: a) IRPM Qualification ? Training can be provided to work towards qualification. b) Previous experience of working within a Property Management environment. You may have experience of the following: Customer Service Administrator, Property Management, Contact Centre, Administration, Customer Service, Word, Outlook, Excel, IRPM, Customer Service Advisor, Call Centre, Administrator, Customer Support etc. This vacancy is being advertised by Easy Web Recruitment, the UK's leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications. View full job description
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Customer Service Administrator Call Centre Contact Centre jobs in Slough

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