Customer Service Administrator job in Walsall at HR GO Recruitment

Customer Service Administrator

Company: HR GO Recruitment

Location: West Midlands UK

Date Posted:Apr 27, 2018

Job Title: Customer Service AdviserLocation: HalesowenRole: temp to permSalary: £7.83 per hour, rising to £18k when permanentHours: 8.00am to 5pm Monday to FridayAre you an excellent customer services candidate looking for a role within a dynamic company?? Then this temporary to permanent role may be for you.My client is seeking a customer service advisor to provide excellent levels of sales support and process information in response to sales orders, enquiries, requests and concerns about products and services.DutiesDeal directly with customer either by phone or electronically in a timely, effective, polite and positive manner showing sensitivity to the customers issuesUnderstanding internal and external customer needs and expectations and working to exceed theseObtain and evaluate all relevant information to effectively handle enquires or complaintsRespond promptly to customer enquires both verbally and in written formTake ownership of customer queries and ensure appropriate solutions are givenEnsure customer needs are met and where possible exceeded by constantly reviewing the service provided and identifying improvementsAccurately process and verify sales orders, along with returns requests and invoice queriesKeep written / electronic records of customer interactions, enquiries, comments or complaintsPerform general office administration as requiredCommunicate and coordinate with internal departmentsDevelop an excellent understanding of our customers and industry sectorManage and maintain customer support 'best practice' in line with company policies and business rulesWork as part of a team to develop and improve existing procedures and policies and develop new where requiredExperience, Skills & QualificationsProven customer service experienceAbility to work effectively as part of the teamA flexible, highly motivated 'can do' attitudeExcellent interpersonal skills, with the ability to listen, obtain information, determine course of action and follow through to successful completionProven exposure to difficult situations, maintaining professionalism, displaying patience and empathyAble to demonstrate strong written and verbal communication skills and the ability to communicate with customer and colleagues at all levelsExcellent organisational skills, ability to prioritise and meet agreed deadlinesAbility to build and maintain customers confidence in the company, its service and productsBenefitsCompany pensionFree onsite parkingBenefits scheme, discounts and childcare vouchersTraining and development within the organisation20 days annual leave, plus stats + extra days off at XmasClick to apply for this role, or for further information on this vacancy please email or call 01384 212600.HRGO are an equal opportunities employer and employment agency. HRGO are acting as an Employment Agency in relation to this vacancy. View full job description
JobCentre Plus 11 months ago
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