Customer Service Advisor Fashion job in Stockport at Search Consultancy LTD

Customer Service Advisor - Fashion

Company: Search Consultancy LTD

Location: Stockport UK

Date Posted:Feb 09, 2018

Fashion Customer Service AdvisorStockport£20,000 plus annual bonusNon call centre environment - No Sales!Main perk- a huge discount on the company's stock!!Are you interested in a career in customer service?Do you have experience in customer service roles?The role:As a Customer Service Advisor, we are looking for an individual who is motivated and passionate about delivering exceptional customer service. The customer service role involves using a using a variety of mediums, including phone and email to ensure excellent customer service. This Stockport-based role is predominately phone based, you will need to be an excellent communicator to create and maintain relationships with customers and colleagues. Your day to day responsibilities as a Customer Service Advisor will include:* Handling customer enquiries and providing relevant information to assist with customer's choice.* Using call, email and chat procedures and guidelines to ensure all information is clear.* Following guidelines and processes to ensure customer satisfaction.* Working to personal targets and team-based targets (KPI's)* Maintaining and developing own technical knowledge e.g. products and expertise.* Working as part of the customer service team and undertaking relevant duties. The company:Our client is a market leading business in Stockport with an award winning customer service reputation. The business has been are a major competitor within their glamorous industry. The Stockport business prides themselves on delivering first-rate customer service experience. The business' goal is to work together to reward, train and develop staff and acknowledge performance and individual abilities. If you want to join the customer service team that is passionate about its customers and really looks after its staff, this is the role for you. For the position of Customer Service Advisor we are looking for the following experience:* Previous experience in a customer service environment and/or working in online retail. * Educated to GCSE level (or equivalent) including a B or higher in English Language. * Excellent written and verbal communication skills.* Ability to work independently and as part of a customer service team.* Ability to work to prioritise, and work to deadlines.* Fluency in a second language is desirable, but not essential. The package for the position of Customer Service Advisor is:* £20,000 per annum plus annual bonus * Huge discounted stock!* Profit related bonus scheme* Hours: 2 week rotating shift * 37.5 hour per week * Free onsite parking in the Stockport location Apply online now, or for further information call Rick Halkon on (0161) (835) (8749) or email: rick.halkon@search.co.uk Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre, Retail, Business2Consumer, Stockport, Customer ServiceSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. View full job description
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