Customer Service Advisor Fraud job in Liverpool City at Barclays

Customer Service Advisor - Fraud

Company: Barclays

Location: Liverpool UK

Date Posted:May 15, 2018

Customer Service Advisor - FraudAs a Barclays Customer Service Advisor - Fraud, you'll be working in an award-winning contact centre as part of a trusted banking brand. You'll give customers the best we have to offer, listening to their needs, building relationships and suggesting solutions. Acting as an expert for all issues regarding fraudulent activity, you'll also enjoy valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts.About us:We have a number of contact and processing centres, and there's a full spectrum of customer service, admin support and agent roles. These teams support our mortgage agents as well as our retail network. They also manage the admin associated with customer and product related processing - ensuring the standards of our service are consistently high. As a Customer Service Advisor - Fraud, your main responsibilities will involve:* Taking ownership of the customer experience, by providing excellent service to help deliver on customer ambitions and day-to-day banking needs* Deepening customer relationships to help grow the business * Becoming an expert in fraudulent activities* Working collaboratively with colleagues to deliver on our vision to be the 'go-to' bank* Living our valuesAs a Customer Service Advisor - Fraud, your skills and qualifications will include:* A genuine interest in the customer* Experience in a customer-facing role* The right attitude, personality, potential and skills to provide excellent service and case ownership* Experience of working towards personal objectives and standards* The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessaryThe Benefits:Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.Our Values:All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.Diversity:At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process. View full job description
JobCentre Plus 9 months ago
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