Customer Service Advisor Inbound job in Poole at Capita Internal Resourcing

Customer Service Advisor (Inbound)

Company: Capita Internal Resourcing

Location: Bournemouth UK

Date Posted:May 09, 2018

Customer Service Advisor (Advisor)Bournemouth BH8 8ALStarting Salary £19,500 per annum Monday to Friday: 9am - 5pm (NO WEEKENDS)We are proud to be growing our Bournemouth contact centre, see how Capita could help you to unlock your potential...Becoming a Customer Service Advisor with CapitaIn the Contact Centre, our job is to be the first point of contact for our Client's valued customers for any queries they have. If you are a passionate candidate with customer service experience and you're motivated to learn and progress within a technical role, we'd love to hear from you.You'll gain some great experience in Life & Pensions taking a variety of calls, taking full responsibility for the queries from start to end. You'll play a vital role in delivering a first class customer service and in return we'll give you all the training and support you need to be a great success.What you will do:Handle incoming calls and process requests in an efficient and professional mannerEnsure that data is accurately captured on computer systemsManaging customer issues efficiently and resolving these to conclusionGain understanding of a through effective questioning and listening techniquesAdhering to data protection regulationMotivated to achieve personal and team targetsYour experience will include:Front line Customer Service work experience is paramount (retail, banking, sales); if you've had a job in a call centre / contact centre environment before that would be a great starting point, but if you're a quick learner we can provide full training to get you up to speedStrong IT literacy skillsConfident and professional telephone mannerWillingness to undertake extensive training; we have multiple products, systems and processes so you'll need to be motivated to take on a lot of new informationAbout Capita At Capita Life, Pensions & Specialist Services, we work in partnership with over 20 well known UK and international financial services providers to administer life, savings and pensions policies on their behalf. We're able to deliver complex processing while maintaining quality, and provide a wide range of services including underwriting, back office administration, claims management and technical support. We work with a number of notable clients such as Sun Life, Abbeylife and Royal London. You could too, if you join our talented financial services team here.Life, Pensions & Specialist are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.What's in it for you?We believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.As well as a generous basic salary, we also give you 23 day's holiday (rising to 27 days with service), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. At our Bournemouth office, you will also benefit from onsite café, comfortable open plan office, a great team environment and easy access to public transport routes.You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.What we hope you will do nextHelp us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply for this job - you can contact Sarah Deacon on sarah.deacon@capita.co.uk for guidance.Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.| Become a Change Maker |Follow Capita on twitter @capitacareersFollow Capita on facebook @careersatcapitaCapita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check. View full job description
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