Customer Service Advisor job in Glasgow at Oakam

Customer Service Advisor

Company: Oakam

Location: Croydon UK

Date Posted:Mar 27, 2017

The Oakam StoryAt Oakam, our mission is to create a better future for the financially excluded who are often newcomers to the UK and who have not yet been able to build a credit history.Since our launch in 2007, we have helped close to 700,000 customers and have granted some 500 million small loans. We have provided almost a quarter of a million people moving to the UK for work with access to credit, helping them to establish homes and start their new lives. We have also welcomed 125,000 single parents back into the credit market.As a lead disruptor of alternative lending, we focus on the application of alternative data and great user experience to deliver significantly improved value to consumers.Underpinning these advantages is a full Financial Conduct Authority license and a strong compliance culture across Oakam.We are continuing our transition from a successful analog business to digital to achieve our growth plans in the UK and overseas. Our digital strategy leverages recent developments in technology (UX, big data, gamification) as a way to best reproduce the customer-centric service that we have successfully offered offline. We are moving fast, and have won several awards in 2016 recognizing our work and reflecting the rapid adoption of our digital products by customers (FSTech Best Digital Launch of the Year; Credit Today Best Alternative Lender).We have a diverse and multi-lingual workforce and love people who are real, optimistic, collaborative, dependable, resourceful and big-hearted.We are looking for driven individuals with great commercial acumen to help us grow by a factor of five times over the next three years.Please visit us at www.oakam.com to learn more.ResponsibilitiesWe are currently recruiting for a number of Customer Service Advisors to join our rapidly expanding call centre team.Previous experience of working in a Call Centre / Contact Centre environment is preferable but not a necessity. Excellent communication skills are required in order to be clearly understood over the telephone. Successful applicants will be self-motivated, with effective communication skills and be able to influence others whilst providing realistic solutions.You must have a passion for customer service and be able to build solid customer relationships. If you have experience in Customer Service, Sales, Telesales, Finance, Banking, Retail, Retail Banking, Debt Recovery, Debt Management, Debt Collection, Collections, Account Management, Customer Retention or Arrears Management we would love to hear from you.What we offerSalary: £15200 + benefitsSalary increments upon completion of targetsEligible for Bonus/IncentivePrivate healthcareChildcare vouchersIf you’d like to join us on our journey, we’d love to hear from you.No agencies, please.All successful candidates must have the right to work in the UK and will be subject to credit checks.Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful applicants within 14 days. View full job description
JobCentre Plus 1 year ago
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