Customer Service Advisor job in Rotherham at CCA Recruitment

Customer Service Advisor

Company: CCA Recruitment

Location: Sheffield UK

Date Posted:Apr 13, 2018

Customer Service Advisor£18K Per AnnumLocation: Sheffield, UKWorking between the hours of Monday to Friday 9.00am to 8.00pm and alternate Saturday 9.00am to 1.00pmLooking for inspiring superstars to joining an experienced customer service team to be a real specialist advisor to a specialist contact centreReporting to a Team Leader you will act as the key contact for our client's customers and therefore will deliver an exceptional standard of customer service delivery to ensure that they only have to contact us once and they know that their requests have been completed successfully.What You Will DoAdhere to both FCA regulations and quality standards to ensure customer communication remains compliant and efficientUse your strong understanding of customer excellence to promote first contact resolutionIdentify the customer requirements and problem solve to find a solutionEnsure all sales opportunities are maximised to deliver an excellent service to customers on every callWhat Skills You Will NeedPrevious experience of working within a financial services arena within a call centre is preferableStrong engagement and influencing skills when dealing with customer queriesExperience of identifying improvements to current ways of workingAble to operate as part of a team and encourage colleagues to deliver an exceptional customer service deliveryWhat You Will Get In ReturnThe opportunity to join a company with a very clear and direct plan to grow into an industry leader in the field of customer experienceA clear progression growth plan in placeGet in touch with Rachael @ CCA Recruitment on 02920 100 840 View full job description
JobCentre Plus 1 year ago
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Customer Service Advisor jobs in Rotherham

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