Customer Service Advisor job in Thame at Hays

Customer Service Advisor

Company: Hays

Location: South Yorkshire UK

Date Posted:Jun 01, 2017

Customer Service Advisor job in Sheffield £8.50 per hour We currently have a fantastic opportunity in Sheffield for a Customer Service Advisor working for a large IT service provider on a rolling contract. This role in Sheffield is a great opportunity for someone who is passionate about developing within an IT support environment while delivering excellent customer service and is keen to springboard their career into a progressive industry and advance their existing skillset. The Customer Service role based in Sheffield involves dealing with a high volume of inbound calls and working efficiently to tight deadlines while providing an exception level of customer service and maintaining professionalism at all times. As the customers first point of call, you will be using an IT understanding, communication and administration skills to deal with their queries effectively and in a timely manner by either resolving the issue or transferring them through to another team based onsite. Using internal systems you will be logging 1st line IT requests, tracking these through to completion, while utilising Microsoft Office applications to perform other support and admin tasks. Essential skillsBasic understanding of ITCustomer serviceGood Time management skillsExcellent Telephone mannerAttention to detailFast paced and proactive natureSuccessful applicants must be confident in using different IT systems, with proven experience in Microsoft Office suites. Having worked in a customer service or administration role previously or coming from a Call Centre or Account Management environment with confidence in time management.Hays Corporate Accounts is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk View full job description
JobCentre Plus 2 months ago
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