Customer Service Advisor job in Coventry at Severn Trent Water

Customer Service Advisor

Company: Severn Trent Water

Location: Coventry UK

Date Posted:May 16, 2018

If you're naturally helpful and flexible enough to work shifts, you could become an ambassador for Severn Trent Water,helping us deliver clear, calm customer service over the phoneAbout the roleYou'll talk and listen to customers who call us with a water or waste related problem. Every conversation is different. Customers might be without water. They might have waste water where they don't want it. It could be a complex complaint or a simple query. Customers might be anxious or annoyed. It's your job to deal calmly with each call, reassuring people, diffusing problems and explaining clearly what we're going to do to help. You will not only talk to customers but also respond to them through our digital and web based channels. It's not the easiest customer service job there is, but it does feel good to help people. Salary starts at £17,650 and you can expect to receive an increase in your salary after passing probation to £19,239.About youProblems can arise at any time, so we operate 365 days a year. Therefore, we'll need you need to commit to working shifts between 6:30am and 10:00pm Monday through to Sunday on a fixed 10 week rolling shift pattern. Above all, we look for people equipped with the first-class communication skills to build a rapport with customers, as well as our internal and external departments. Customer service or contact centre experience would be great, but maturity and life experience comes in equally handy. If you have a natural flair for communicating, can empathise with customers and see how their problem could be affecting their homes, their health or their loved-ones, you'll love this.About usWe're Severn Trent and we think water is amazing. It's why we put all our energy into helping over 8 million people - from the Bristol Channel to the Humber, mid-Wales to East Midlands - enjoy the wonders of water every day. Our customers, and the communities that we live and work in, are at the heart of everything we do. Our vision is to be the most trusted water company by 2020, delivering an outstanding customer experience, the best value service and environmental leadership and through all of this making sure the wonder of water is readily available to everyone; today and for future generations. We want our people to be part of an organisation that celebrates diversity and individual thinking as we believe a diverse and inclusive workforce is important for success. We seek to ensure that every employee and every application we receive, without exception, is treated equally and fairly. ApplyIn return, we offer some excellent rewards including 25 days holiday, a contributory pension, life assurance and personal accident cover, discounts on shopping, energy bills, save as you earn scheme plus a performance reward scheme that lets you earn a great bonus if we do a truly awesome job meeting all our targets. If this sounds like an ideal opportunity for you, then we'd like to hear from you. We have a two-stage recruitment process. Firstly you will be required to complete the on-line strengths tests and if successful we will invite you to attend an assessment centre, from week commencing 14th May 2018. The start date for this role is the 25th June 2018. So, what are you waiting for? apply today! We look forward to reviewing your application. View full job description
JobCentre Plus 5 months ago
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