Customer Service Advisor job in Leeds at Search Consultancy LTD

Customer Service Advisor

Company: Search Consultancy LTD

Location: Leeds UK

Date Posted:Jul 25, 2017

ROLE: Customer Service Advisor - 37.5 hours per weekSALARY: £14,625 plus 3% flex benefits & contributory pension HOURS: Fully flex over opening hours Monday - Friday 8am - 8pm sat 8am - 2pm LOCATION: Leeds Valley Park, Stourton (free shuttle bus from Leeds city centre)START DATE: 25th September 2017Can you deliver excellent customer service whilst ensuring attention to detail?Do you have an empathetic and understanding nature?THE ROLEAn exciting job opportunity has arisen for a Customer Service Advisor to join a well established and respected company based on the outskirts of Leeds in Stourton. The company deal with customers who are in arrears looking to settle payments & set up repayment plans. The main aim of this role is to speak to existing customers & verify their details prior to forwarding them to another department. The reason for the vacancies is growth within the company so this is a great time to join them.You will be working within a dedicated Customer Service team delivering outstanding customer service & dealing with inbound & outbound calls to customers who are in debt.THE ROLE:* Taking inbound calls & making outbound calls to customers to verify their details * Ensuring an excellent level of customer service * Showing empathy and understanding to customers situations* Transferring the customer to the right departmentTHE CANDIDATE:*You will have previous experience of working within a customer focused, sales or collections role.* Strong customer service skills with an empathetic and understanding nature* Excellent attention to detailApplicants must be able to pass a credit check & criminal background check if successful.Click to Apply Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. View full job description
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