Customer Service Advisor job in Eastleigh at Strike Jobs

Customer Service Advisor

Company: Strike Jobs

Location: Southampton UK

Date Posted:Sep 08, 2016

LOCATION: Portsmouth JOB TITLE: Pet Claims Assessors SALARY & BENEFITS:- Highly competitive dependent on experience + additional benefits and incentives WORKING HOURS: Working hours will fall between 8am – 8pm, Monday – Friday. You will be required to work 1 in 4 Saturdays. Flexibility possible. THE COMPANY: We are delighted to be working with a highly innovative and rapidly growing organisation primarily known for their insurance brands. The company is in the Sunday Times Best 100 companies to work for and currently employs 4000 employees. This is a fantastic opportunity to join a company that has achieved gold standard investors in people award. The company looks after their staff, and they’ve won awards for the way that they do it! You will be recognised for your accomplishments and achievements. No experience within the field? Not a problem, our client offers full training as a part of their induction and will give you the skills that you need to perform to a high standard in your role. THE ROLE: We are looking for Pet Claims Assessors with experience in one of the following fields: veterinary or animal care, medical or pharmaceutical, medical claims handling or biology /physiology knowledge and experience. Key Responsibilities to include:- Pet Claims Assessor (Portsmouth) Answering calls in a timely manner.Interface with veterinary practices, breeder and affinity partners to ensure all information is gathered in order to settle claims accurately.Maintaining a consistent and energetic approach and building rapport with internal/external customers to establish excellent customer relations.Review incoming forms and ensure claims, pre-authorisation and reviews are settled.Liaising effectively with all departments to improve communication and reduce errors.Accurate input of data onto the MIS system.Management of incoming/outgoing calls and emails to resolve queries and gain information in relation to payment/s of the policy. THE CANDIDATE: We are looking for candidates who can thrive in a fast paced, fun environment with excellent communication and prioritisation skills. Candidates must have at least some experience in either veterinary or animal care, medical or pharmaceutical, medical claims handling, or biology or physiology. Key experience essential for the role:- Pet Claims Assessor (Portsmouth) Experience within a veterinary practice or equivalent medical experience / exposure.Excellent communication skills.Ability to think on your feet.Ability to multi task. Key experience desirable for the role:- Pet Claims Assessor (Portsmouth) Minimum of NVQ Level 2 or 3 in Vet Nursing or Vet Nursing Degree (not essential)General understanding of insurance industry practices (Ideal, no essential)Experience of working within a target driven environment. Are you the Pet Claims Assessor we are looking for? If yes then please hit the apply now button. You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps. No office parking Updated: Sep 8 2016 12:31AM View full job description
JobCentre Plus 3 years ago
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