Customer Service Advisor job in Manchester at Heads Recruitment

Customer Service Advisor

Company: Heads Recruitment

Location: Manchester UK

Date Posted:Jul 25, 2017

Role: Customer Service Advisor Hours: Monday – Friday 9AM – 5.30pmLocation: AltrinchamPay rate: £15,000-£17,000 dependent on experienceContract: PermanentCustomer Service AdvisorThe RoleOur client is looking for a Customer Service Advisor due to company growth and expansion. Your day to day duties will include ·         Answering the phones·         Organising returns/replacements of faulty or unwanted products·         Tracking orders·         Liaising with Couriers, Distributors and Manufacturers·         Assisting customers with complaints or general enquires·         Sales order processing of customer orders via email and phone·         Processing customer orders on to the company's database·         Dealing with customer queries regarding services and products·         Dealing with customer complaints and resolving any problems where possible·         Organising customer payment methods, delivery details·         Any Other Ad Hoc DutiesCustomer Service Advisor The CandidateYou will have the following skills, experiences and attributes…·         Previous experience in Customer Service is Essential·         Experience in a Call Centre Environment would be beneficial·         Excellent communication skills.·         Communicate effectively in high pressure scenarios.·         Customer service orientated.·         Must be confident and courteous on the telephone and be able communicate effectively·         Has the ability to make proactive recommendations.·         Works well with a team environment·         Is proactive·         Computer Literate including CRM Systems, social media and Microsoft Office programs i.e. Outlook, Word and Excel. The ClientOur client is a market leader in providing equipment for both businesses and individual consumers, priding themselves in placing the customer first at all times. As a result the client is looking to add to its current customer service team, offering an exciting and long term career View full job description
JobCentre Plus 12 months ago
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