Customer Service Agent Modern Apprenticeship job in Glasgow at ApprenticeshipsScot

Customer Service Agent Modern Apprenticeship

Company: Apprenticeships.Scot

Location: Glasgow UK

Date Posted:Aug 30, 2017

Employer Industry: FoodRequired Qualification: NoneModern Apprenticeships Level: Level3Job overview:Are you passionate about people and keen to get ahead? We are looking for someone that is committed to providing 1st class customer service. Operating in 14 countries and have 15 years experience in servicing the home and office beverage delivery market. We are experts in their field and take pride in this with everything that they do, including the people we employ.Working within their growing team in HIGH BLANTYRE, you will receive expert training to deliver a customer experience second to none. Talking to a huge array of customers you will quickly develop your own interpersonal skills whilst advancing your existing Microsoft Office expertise, from Word to Excel. You will acquire many transferable skills that will help kick start your career.£2,880 bonus + commission What might a typical day in this job look like?If you are a successful candidate for this position, you will be trained to provide a positive and efficient service to the customer.Your daily activities could include:answering inbound calls to place customers' orders and upsell where possibleanswering inbound calls for customers who have a fault with their machine and try to phone fix engineersdealing with customer complaintsdealing with general enquiriesgeneral admin dutiestalk to a huge array of customersfind the best service for the needs of the customerupdate the internal computer systemsfile documents securelyThis is an overview of the potential duties the role may include What will I learn?Customer Service Level 2- Employment Rights and Responsibilities- Core Skills- ICT SCQF4- Numeracy SCQF 4- Communication SCQF 4- Working with Others SCQF 4- Problem Solving SCQF 4 When you have successfully completed your Apprenticeship you may be given the opportunity to continue in your role or progress onto an alternative support role within the company where you will receive full training and support. All of your training will be provided by learndirect, the nations largest provider of Apprenticeships. We have helped lots of people like you develop their skills and gain experience in their chosen field. Every year we find work for and train over 23,000 apprentices. What qualifications or qualities are required?You will be a polite, presentable and articulate individual. You should be able to engage with clients and work to schedules.National 5 or equivalent plus or equivalent is preferred but not essential You will be a bright, enthusiastic individual keen to learn and progress, looking for a great career starter.Before you make your application, please ensure that you are able to reliably travel to and from the employer location on a daily basis. Please check bus times/travel arrangements. View full job description
JobCentre Plus 1 year ago
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