Customer Service Agent job in Chesterfield at Thorn Baker Recruitment

Customer Service Agent

Company: Thorn Baker Recruitment

Location: Chesterfield UK

Date Posted:Sep 05, 2017

Thorn Baker are recruiting for a Full Time Customer Service Agent based in Chesterfield, this is  a permanent role.Thorn Baker have a number of exciting Full Time opportunities have arisen for experienced Contact Centre Advisor to join a leading, well established organisation at their modern, well equipped offices in Chesterfield.The Role• The customer service agent will be working in large Call Centre, must be used to that environment • The purpose of the role is to provide exceptional customer service across a wide range of inbound calls, demonstrating a calm, polite and confident telephone manner.• The successful candidate will be team-focused with proven customer service skills, the successful candidate will show drive and enthusiasm to deliver consistently high quality customer service at all times.• This is an inbound call centre roleKey Duties and Responsibilities:• Candidate must have a minimum of 6 months Customer Service Experience  • Dealing with a wide range of telephone enquiries, offering a high calibre customer service experience•  Recording detailed information with accuracy•  Performing to a high standard against agreed objectives, KPI's and SLA's•  Processing new customer claims•  Where applicable, adhere to company processes with regard to FCA compliance and other regulatory requirements•  Taking ownership of queries and complaints where possibleSalary• The starting salary is 16k + Benefits• 22 days holidays + Stats• On site car parking• On site canteen  View full job description
JobCentre Plus 3 months ago
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Customer Service Agent jobs in Chesterfield

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