Customer Service Agent job in Bristol at Swissport GB

Customer Service Agent

Company: Swissport GB

Location: Bristol UK

Date Posted:May 05, 2018

Job SummaryThe rate of pay of pay is £8.55 per hour. Average of 30 hours per weekRequired to start no later than 21st May 2018Customer Service Agents provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, floor walking, boarding of flights, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. Job Responsibilities  The following responsibilities are associated with this role: Assist passengers with self-service check-in kiosksInspect and verify passenger documentationIssue boarding passes and reschedule passengers affected by flight interruptions or cancellationsManage passenger baggage processing including handling and fee calculation if applicableAssist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance Direct passengers through Customs and Immigration as requiredMake public address announcements as requiredAssist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrivalComply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirementsComply with Swissport Standard Operating Procedures (SOP’s)Operate computers and specialist equipment such as scanners and airline specific softwareProduce work-related documentation when requiredMaintain the highest standards of safety and security at all timeOther duties as assignedThe list is not exhaustive and may vary depending on location and local customer requirements. Qualifications and Competencies In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)Flexible to work on various shifts (days, evening, nights, weekends, and holidays)Ability to speak and understand the English languageAbility to travel to the airport at times where public transport is not availableExcellent communication skills (written and verbal)Must be able and willing to type and learn airline specific computer systemsAbility to follow processes and procedures and apply flexible approach when requiredWillingness to work in inclement weather if requiredPassionate about customer service Commitment to continuous improvementSelf motivated and able to work independentlyPrevious experience working in an aviation environment is desiredAbility to speak additional languages is desiredEqual Employment Opportunity StatementSwissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.  About usSwissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.    View full job description
JobCentre Plus 12 months ago
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